[Hiring] Program Manager Specialty Programs @Monogram Health

Role Description

Monogram Health is seeking a Program Manager, Specialty Programs to serve as the day-to-day operational lead of one or more of Monogram's specialty care programs. Reporting to Product & Strategy leadership, this role plans, manages, and improves the day-to-day workflows, scheduling infrastructure, clinician support systems, and daily operational continuity that allow Monogram's clinical teams to deliver high-quality, in-home care to complex polychronic patients across various specialties.

This is a high-ownership individual contributor role that may be asked to flex across Monogram's specialty portfolio as organizational needs evolve. The right candidate thrives in ambiguity, can hold multiple operational threads simultaneously, takes pride in building durable systems, and brings the urgency and follow-through to keep complex programs running for a seamless patient and clinician experience.

Responsibilities

• Plan, manage, and continuously improve the operational workflows of assigned specialty programs.
• Own clinician scheduling infrastructure for assigned specialty programs; manage day-to-day scheduling operations.
• Serve as the primary operational point of contact for assigned clinical teams.
• Monitor program-level and clinician-level performance metrics; surface patterns and escalate issues.
• Support interviewing, onboarding, and training clinical staff as programs scale.
• Own and maintain program knowledge management infrastructure.
• Translate program leadership priorities into structured workplans with clear tasks, timelines, and ownership.
• Partner cross-functionally with teams across the organization.
• Collaborate with Reporting and Analytics team to develop and maintain operational dashboards.
• Create clear, executive-ready materials to support regular program updates and leadership reporting.
• Monitor operational KPIs for assigned program(s); use data to drive recommendations for process improvement.
• Identify and close gaps in program documentation, reporting, and workflow coverage.
• Leverage AI tools (e.g., Claude) to enhance operational productivity.

Qualifications

• Bachelor's degree required; advanced degree (MBA, MPH, MHA) preferred.
• Minimum of three (3) years of relevant experience in healthcare operations, clinical program management, or healthcare consulting.
• Demonstrated ability to manage complex, multi-workstream programs end-to-end.
• Advanced project management experience.
• Demonstrated experience leveraging AI tools (e.g., Claude).
• Able to translate program goals into structured workplans.
• Comfortable working across clinical and non-clinical stakeholders.
• Thrives in a fast-paced, ambiguous environment with competing priorities.
• Experience in palliative care, hospice, or complex chronic condition management preferred.
• Experience in a high-growth healthcare environment strongly preferred.
• Proficiency in Salesforce strongly preferred.
• Experience with PowerBI and Excel strongly preferred.

Benefits

• Comprehensive Benefits: Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support: Competitive compensation, 401k with employer match, and financial wellness resources.
• Time Off & Leave: 20 PTO days, 7 paid holidays, and 1 floating day to make your own, and paid parental leave.
• Wellness & Growth: Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts.

Company Description

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues.

Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.