[Hiring] Program Manager @Ad Hoc

Role Description

The Program Manager is responsible for the successful delivery, operational health, and customer relationship management of a complex federal digital services program. Working closely with delivery, technical, and company leadership, you will oversee program strategy and execution while ensuring teams meet contractual, technical, financial, and customer expectations.

You will serve as a primary partner to government stakeholders and lead cross-functional teams responsible for delivering and supporting digital services and technology platforms. You will use strong program management practices and Agile delivery methodologies to manage program scope, schedule, budget, staffing, risk, and quality while creating an environment where teams can successfully deliver high-quality government services.

• Lead the day-to-day delivery and operational health of a complex federal technology program across multiple projects and workstreams.
• Serve as a primary point of contact and trusted partner for government program leadership, sponsors, contracting stakeholders, and technical representatives.
• Build and maintain strong customer relationships through consistent communication, transparency, responsiveness, and reliable delivery.
• Lead multidisciplinary teams across software engineering, product, design, project management, and other technical and delivery functions.
• Manage program scope, schedule, budget, staffing, risks, dependencies, contractual requirements, and overall performance.
• Establish and maintain effective delivery processes that support predictable execution, continuous improvement, and high-quality outcomes.
• Facilitate program reviews, planning sessions, status meetings, and other recurring customer and internal engagements.
• Proactively identify program risks, delivery challenges, and operational issues and drive them through resolution.
• Communicate changes to scope, schedule, staffing, budget, or delivery expectations to internal and customer stakeholders.
• Maintain accurate program reporting and visibility into milestones, deliverables, staffing, risks, dependencies, and contractual commitments.
• Manage program financial performance, including planned revenue, staffing, billable utilization, labor allocation, and gross margin in partnership with company leadership.
• Lead, manage, and mentor cross-functional team members while supporting performance management, professional development, resource planning, hiring, and onboarding.
• Partner with technical and practice leadership to ensure teams have the skills, resources, and support necessary to meet program objectives.
• Foster a collaborative and accountable team environment focused on delivery excellence and continuous improvement.
• Partner with Growth, Delivery, and Practice leadership to identify opportunities for organic account growth and expanded customer support.
• Serve as a program subject matter expert for recompete and proposal activities, contributing program knowledge, staffing strategies, technical context, past performance, and operational insights.
• Support transition planning and continuity of operations during periods of contract, staffing, or organizational change.

Qualifications

• Bachelor’s degree and 7+ years of relevant professional experience, or an equivalent combination of education and experience.
• 4+ years of experience directly managing complex technology programs, digital services, software delivery, or related technical initiatives.
• Experience managing multidisciplinary technical and delivery teams across multiple concurrent projects or workstreams.
• Demonstrated experience managing program scope, schedule, budget, staffing, risk, and contractual deliverables.
• Experience working directly with senior customers and stakeholders in a client-facing program leadership role.
• Experience managing program financial performance, staffing plans, resource allocation, and delivery forecasts.
• Strong understanding of Agile methodologies and modern software or digital service delivery practices.
• Demonstrated ability to identify, communicate, and resolve complex program risks, delivery challenges, and operational issues.
• Strong written and verbal communication skills, including experience communicating program status, performance, risks, and priorities to senior stakeholders.
• Must currently hold, or have recently held, a Moderate Risk Public Trust (MRPT) determination or higher-level federal security clearance (Secret or Top Secret), and be able to successfully complete all additional federal customer suitability, fitness, and financial background requirements for the position.

Preferred Qualifications

• Experience managing technology or digital services programs within the federal government contracting environment.
• Experience supporting federal civilian agencies; prior experience supporting the Federal Deposit Insurance Corporation (FDIC) is a plus.
• Experience leading multidisciplinary teams across software engineering, product, design, digital services, and project management.
• Experience supporting web modernization, digital transformation, content management platforms, or other public-facing digital services.
• Experience managing federal contract performance, financials, staffing, risk, and customer relationships.
• Experience supporting federal contract recompetes, proposals, organic growth, or account expansion.
• Familiarity with federal contract performance and customer evaluation processes, including CPARS.
• PMP, ITIL, Agile, or comparable program/project management certification preferred.

Benefits

• Company-subsidized health, dental, and vision insurance.
• Flexible PTO.
• 401K with employer match.
• Paid parental leave after one year of service.
• Employee Assistance Program.

Salary Information

The range of starting pay for this role is $105,000-$150,000, depending on candidate experience and qualifications.