[Hiring] Program Manager @Direct Travel

Role Description

The Program Manager (PM) is responsible for managing and leading the client, leading the internal team, program planning, program execution, building client relationships, managing client financials and Creative Group cash flow, engaging suppliers with client priorities, and bringing creative solutions to our clients.

• Functions as the main client contact and works diligently to develop a strong relationship.
• Offers client dynamic experiences using the i|xperience™ methodology.
• Consults with clients to determine goals, needs, objectives, and expectations of the program.
• Remains current and knowledgeable about the industry to provide the client with creative and compelling concepts.
• Understands client/group idiosyncrasies and adapts Creative Group services accordingly.
• Schedules and facilitates client planning and debrief meetings to evaluate program results.
• Is accountable for successful program outcomes.
• Collaborates with appropriate team members in internal kick-off, following program turnover from pre-sales to operations.
• Executes overall strategy and choreography of meetings and events.
• Leads clients and other team members on operational site inspections.
• Negotiates and manages supplier contracts, including deposits, attrition, concessions, guarantees, room blocks, and master accounts.
• Manages and works with hotel and supplier staff to exceed customer expectations.
• Maintains logistical accountability of meetings.
• Acts as liaison between customer, hotel, and all suppliers.
• Creates and communicates all program specifications and program details and approves event orders.
• Oversees design, marketing concepts and promotional campaigns, copywriting, and budget specific to the program.
• Sends appropriate post-program correspondence to all stakeholders.
• Manages client budget with a focus for client cost savings while maximizing revenue opportunities.
• Understands and monitors estimated labor hours for team to maximize profit.
• Manages cost-savings, reconciliation, and invoicing.
• Be a sought-after partner by building trust with clients, internal team, and external partners.
• Provides confident leadership for the client, planning team, and company through all actions.
• Establishes, communicates, and monitors all timelines and budget parameters.
• Mentors Project Managers on an ongoing basis.
• Works with all internal departments for the successful execution of the program.
• Is responsible for on-site program execution and direction of travel staff.
• Implements contingency plans as needed onsite.
• Troubleshoots and solves onsite problems seamlessly.
• Is responsible for identifying and sharing best practices and process improvements company-wide.
• Gathers, shares, and applies learnings for continuous process improvement.
• Can adapt and work successfully with any client, partner, and program.
• Seeks feedback, absorbs, and acts in the spirit of continuous personal development.
• Performs other duties as assigned.

Qualifications

• Bachelor's Degree in Business, Hospitality, Event Planning or a combination of education and work experience is required.
• Minimum of 4 years of experience in the Hospitality and/or group/individual performance industry, with at least 3 years of meeting planning experience.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools.
• Certification in Meeting Planner (CMP) is a plus.
• Ability to travel to other countries and meet entry requirements.

Requirements

• Must be able to behave in a manner that reflects our organization’s vision and values.
• Must possess excellent interpersonal skills to provide superior customer service and client consultation.
• Must possess self-awareness to understand their own strengths and weaknesses.
• Must possess excellent organizational and project management skills.
• Must possess strong verbal and written communication skills.
• Must possess proven leadership skills to lead the team effectively.
• Must be able to actively listen and present information with confidence.
• Must be professional in behavior with clients, suppliers, and colleagues.
• Must exhibit strategic and critical thinking.
• Must model a positive, solution-based approach.
• Must be able to work autonomously while thriving in a team environment.
• Must be able to maintain confidentiality.

Benefits

• Ability and willingness to work extended work days and possible weekends.
• Accessible during acceptable working hours identified per project/program.
• Travel expectations – potential of 30% or more of time annually.
• Frequent use of a computer and other office equipment.
• Ability to lift up to 75 lbs.
• Frequent sitting, standing, and walking.

Company Description

Creative Group is an Equal Opportunity Employer committed to a diverse workforce and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, national origin, age, sexual orientation, marital or civil partnership status, pregnancy, disability, Veteran, or genetics.