[Hiring] Program Manager @Central Business Solutions, Inc

Role Description

Project Manager

• Number of Openings: 1
• Total Experience Required: 12-14 years of overall relevant experience.
• BFSI Experience (Mandatory): Minimum 8-10 years of BFSI (Banking, Financial Services & Insurance) experience, within the most recent years of their career, is mandatory.
• Location: Open - candidate can be based at any of our India delivery locations, with a preference for Delhi Client, Mumbai, Pune, Hyderabad, Bengaluru, or Chennai.
• Engagement Type: Full Time - Permanent
• Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered - this is a firm requirement with no exceptions.

Key Responsibilities

• Manage end-to-end program delivery for Conversation Banking transformation initiatives
• Coordinate across cross-functional teams to keep delivery aligned with programme milestones
• Own planning, tracking, and reporting for the Contact Center-related workstream
• Escalate and resolve delivery risks/issues in a timely manner
• Support stakeholder communication and alignment across business and technology teams

Qualifications

• At least 4-5 years of Program Management experience in a PM-lead capacity
• Experience working within a Transformation programme/project construct
• Experience in a large global organization (preferably Retail Banking)
• Understanding of the Contact Center domain within any banking context

Preferred / Good-to-Have Skills

• Chatbot & Voicebot exposure
• NLU, LLM / GenAI exposure
• RM Chat (WhatsApp)
• Genesys Cloud

Company Description

Central Business Solutions, Inc (A Certified Minority Owned Organization)

• Checkout our excellent assessment tool: http://www.skillexam.com/
• Checkout our job board: http://www.job-360.net/
• Address: 37600 Central Court Suite 214 Newark CA, 94560
• Phone: (833) 247-8800
• Fax: (510) 740-3677
• Web: http://www.cbsinfosys.com