[Hiring] Program Director @General Dynamics Information Technology

Role Description

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you’ll be a meaningful part of improving how agencies operate. Our work depends on a Program Director joining our team to support the Centers for Medicare and Medicaid Services (CMS) activities remotely. Work visa sponsorship will not be provided for this role.

As a Program Director supporting CMS, you will be trusted to lead complex, mission-critical initiatives for federal health programs, with a focus on implementing and operating Affordable Care Act (ACA) and No Surprises Act (NSA) capabilities under evolving policy direction. This senior-level role blends program management discipline, technical team leadership, client advisory, and operational excellence. The ideal candidate demonstrates a consultant mindset—framing problems clearly, designing actionable solutions, driving adoption and continuous improvement, and building trust through credible, transparent engagement with senior government stakeholders while also managing a large cross-functional team.

A typical day will include:

• Serve as the Government’s single focal point for the design, implementation and coordination, acting as the primary technical liaison across CMS/CCIIO and contractor leadership.
• Hold responsibility, accountability, and authority for directing and managing GDIT’s contract performance, including exceeding SLAs, KPIs, and CPARs outcomes.
• Provide leadership, supervision, and guidance for all personnel, inclusive of subcontractors/teaming partners.
• Lead multiple concurrent projects and releases; manage scope, schedule, resource allocation, risk, and delivery quality across geographically dispersed teams that operate independently but must also operate cohesively.
• Oversee schedule management, including coordinate between technical and operational teams, ensuring communication moves seamlessly across scrum and operational teams and to the customer.
• Structure operational workflows; establish governance mechanisms and continuous improvement initiatives based on Agile best practices.
• Develop and deliver strategy documents, vision papers, technology analyses, and executive briefings; translate policy direction into actionable delivery plans.
• Facilitate data strategy and governance (e.g., IDR and ACA operations), ensuring data security, reliability, availability, and integrity.
• Integrate program management discipline with technical oversight across cloud and enterprise platforms (e.g., AWS, Salesforce); drive incident/problem/change management effectiveness.
• Design and implement KPI dashboards and reporting that provide transparency to performance, service levels, and backlog reduction.
• Prepare Level of Effort (LOE) estimates for change requests and lead impact analyses.
• Champion automation, efficiency, and modernization—including AI/ML-enabled optimization to improve forecasting, anomaly detection, and operational decision-making.

Qualifications

• Bachelor’s degree and 8+ years of program/project management, including leadership of large-scale government or enterprise programs with distributed teams.
• 8+ years of experience managing CMS programs and/or projects, preferred project experience with CMS/CCIIO, Affordable Care Act (ACA) operations and/or No Surprises Act (NSA).
• Managerial experience in a mission-critical technical environment with a significant number of direct staff.
• Proven skills in problem resolution, manpower utilization, and employee relations.
• Experience organizing, directing, and managing teams and functions involving complex, inter-related activities implementing new or evolving policy.
• Experience managing the client interface at senior levels of an organization.
• Demonstrated Agile experience across the full development lifecycle; proficiency with Atlassian JIRA and Confluence.
• Ability to communicate complex technical information in clear, executive-friendly terms; strong presentation and briefing skills.
• Experience with cloud/platform operations (e.g., AWS, Salesforce) and data governance in support of ACA operations.
• Strong analytical skills; experience creating schedules and timelines, tracking deliverables and metrics, and producing dashboards and insights.
• Proficiency with Microsoft Office, including Project or comparable tool.
• Candidate must have lived in the United States at least three (3) out of the last five (5) years.
• Candidate must be willing and able to obtain a Public Trust clearance.

Preferred Qualifications

• Experience supporting Salesforce services and development; knowledge of Salesforce data management.
• Experience leading organizational adoption of AI/ML technologies for operational modernization.
• Active PMP and/or Scrum/Agile/SAFe certification(s).
• Cloud certifications, including Salesforce, and/or hands-on experience with AWS and/or Salesforce.
• Experience supervising, mentoring, and developing teams through modernization and migration initiatives (e.g., legacy to cloud).

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full flex work weeks where possible.
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• 15 days of paid leave per calendar year to be used for vacations, personal business, and illness.
• 10 paid holidays per year.
• Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.