[Hiring] Program Associate @Kasa

Role Description

Kasa is seeking a Program Associate to help operationalize the projects that keep our hospitality operations running well and improving. You're a generalist at heart, someone who loves trying new things and learning on the fly, and this role rewards exactly that:

• Flex across a wide range of work, from overhauling an SOP to project managing a launch alongside the launch team.
• Help scope product and tooling improvements with the teams who build them.

Change management is at the center of this role:

• Own the rollout, the adoption, and the follow-through.
• Partner closely with program leads, portfolio teams, and Product.
• Read detailed product specs and user guides, pulling out what matters for each operational role.
• Keep the details from slipping between teams.

You're organized and proactive in your communication:

• Write updates even when there isn't a major update.
• Document clearly, communicate consistently, and use data to support your recommendations and track progress.

We're looking for someone who is genuinely data-forward:

• Comfortable looking honestly at their own projects and asking what worked, what didn't, and what to do differently next time.
• Occasional travel to Kasa Portfolio Properties will be necessary for implementing solutions, testing changes, and testing onsite.

Qualifications

• 2+ years of experience in operations, project coordination, or hospitality.
• Comfort managing multiple projects at once across different stages and stakeholders.
• Bachelor's degree or equivalent work experience preferred.

Requirements

• Generalist at Heart: Love trying new things and learning on the fly.
• Change-Ready: Experience rolling out a new process or tool and getting people to adopt it.
• Data-Forward: Comfortable pulling, reading, and acting on operational data.
• Communicates in Writing: Write clear, frequent updates for stakeholders.
• Tech-Savvy: Proficiency with tools like Google Suite, Notion, Claude, and Slack.
• Travel-Ready: Willingness and ability to travel to Kasa properties as needed.

Benefits

• Remote Work: Flexibility as a core value, with over three-quarters of the team working remotely.
• Kasa Travel Credit: Employees get an allowance of free stays at any of our locations, plus a discount for friends and family.
• The Pay: Starting base pay range between $60,000 and $70,000, subject to change.
• Generous Stock Option Plan: Total compensation package that over-indexes on equity.
• Flexible PTO: Encouragement to take time off as needed.
• 401(k) Plan: Kasa invests in your future.
• Health Coverage: Comprehensive health insurance options available.
• Other Perks: Eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!