[Hiring] Program Analyst @Gainwell Technologies LLC

Role Description

This role supports client operations, client satisfaction, and the quality, accuracy, and timely delivery of client deliverables in a dynamic, fast-paced environment. The position collaborates with cross-functional teams, managers, and client partners; contributes to the development and application of controls, procedures, systems, and techniques; performs analyses, investigations, and quality assurance reviews; and coordinates assigned projects of moderate complexity.

• Support client inventory management activities by applying established controls and quality assurance procedures to monitor program status, validate client deliverables, and confirm alignment with client requirements.
• Coordinate with client engagement, operations, and technical/product teams to support issue resolution, communicate status, and follow up with internal and external partners as needed.
• Apply working knowledge of operations and products to communicate relevant client updates and perform analyses that support service quality and operational performance.
• Maintain knowledge of assigned client inventory management processes and use data analysis and reporting to monitor performance, identify trends, and recommend improvements.
• Assist with troubleshooting pre- and post-implementation issues, product utilization, and inventory fallout for assigned work.
• Perform quality assurance reviews of recurring and ad hoc client deliverables for accuracy, completeness, consistency, and timeliness; document findings, coordinate corrections, track resolution, and help identify preventive process improvements.
• Collaborate with client engagement teams and clients to support the development and execution of assigned project and implementation plans that meet agreed-upon expectations.
• Apply knowledge of coordination of benefits (COB) processes to support internal and client discussions.
• Share process knowledge, product knowledge, and lessons learned with team members to support a collaborative learning environment.

Qualifications

• 6+ years of experience in health insurance, government, client service/business-to-business, or health policy, including experience with coordination of benefits processes, challenges, and solutions.
• 2+ years of project management or project coordination experience using Agile, Waterfall, Lean, or similar methodologies to support timely delivery.
• Bachelor’s degree in business administration, health care, or a related field.
• Experience working with medical claims, eligibility data, and databases.
• Experience performing quality assurance reviews, validating data and deliverables, documenting defects, and coordinating corrective actions.
• Working knowledge of SQL and Python for data analysis, validation, automation, or reporting is desired.

Requirements

• Fully Remote.
• Up to 10% Travel.
• Applications for this position will be accepted until November 9, 2026.

Benefits

• The pay range for this position is $69,400.00 - $99,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
• Generous, flexible vacation policy.
• 401(k) employer match.
• Comprehensive health benefits.
• Educational assistance.
• Variety of leadership and technical development academies to help build your skills and capabilities.