[Hiring] Program Analyst @Office of Suicide Prevention, Veterans Crisis Line

Role Description

The employee will serve as the Program Analyst, located in the Data and Information Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

• Responsible for the design, development, production, analysis, and distribution of data reports and dashboards.
• Track incoming requests for data and reports, complete routine requests, sends more complex requests to other team members.
• Prepares a wide variety of reports and dashboards for program analysis, upward reporting to managers and program leads, data validation, and other data calls, as required.
• Translates routine business requirements into specifications to implement the required reports and dashboards.
• Uses data mining techniques, business intelligence tools, data repositories, Power BI, SharePoint, and other applications.
• Converts the data into an MS Excel or MS Access file, sets up the spreadsheet in a format with named columns and headers, filters the data to exclude unneeded rows, produces needed graphics, and saves the report for distribution and access.
• Grants access to the data reports and distributes email notifications of new reports to program employees.
• Trains employees to access recurring reports, describes the source of the data to enable change management, and demonstrates alternative reports and selection of variables for accessing program and project data and information.
• Collaborates with program and project team members including customer representatives to share report queries with employees in other offices to maximize value of developed reports across the enterprise and share lessons learned.
• Reviews data reports to validate that the results accurately represent information entered.
• Notifies appropriate personnel to implement needed corrections and informs employees of potential data errors to avoid use of faulty data reports for decision-making.
• Develops user guides based on existing manuals, also creates job aids and other user materials.
• Identifies and resolves errors and data upload failures for production of existing data reports.
• Makes recommendations to improve system functions and performance.
• Performs other duties as assigned.

Qualifications

• Experience using data mining techniques in PowerBI and SQL.

Requirements

• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
• Selective Placement Factors (SPF) are a prerequisite to an appointment and represent minimum requirements for the position.
• Specialized Experience: One year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization.

Benefits

• Remote position: Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
• Compressed/Flexible: May be authorized upon supervisor approval after training per Agency policy.

Company Description

This is not a bargaining unit position.