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Product Support Manager @001 Brink's, Incorporated

[Hiring] Product Support Manager @001 Brink's, Incorporated

Mar 21, 2025 - 001 Brink's, Incorporated is hiring a remote Product Support Manager. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The National Product Support Manager – Cash Vault Services is responsible for support and coordination of the product line. This position will train and create training documentation for customer implementations, internal startups, process improvement initiatives, on-going support, and other product-line related tasks. Working in a matrix environment, the incumbent collaborates with the RCS, Sales Team, Field Support staff and Operations Team to ensure Product Line support and objectives are met.

  • Provide expertise and guidance in operations product-related processes and procedures
  • Support business objectives related to product line Quality initiatives
  • Ensure that operational policies, procedures, workflows and reporting formats for product line are established and maintained
  • Manage expectations of customer and field operations in cooperation with Sales
  • Create/improve operations key indicators (KPI) and quality assurance
  • Achieve results by communicating and working across functions and teams
  • Serve as a product consultant and procedure point of escalation for Product Line support issues
  • Share knowledge and best practices with team, customers, and other groups, including documentation and training
  • Conduct operational training on product line(s) to CVS Operations and/or Field Support Staff
  • Create and support development of timely corrective actions to product line issues in operations
  • Analyze key indicators and quality data to identify opportunities to improve overall operations performance
  • Improve processes directed toward reducing costs, improving cycle time, increasing sales/gross profit, and enhancing customer satisfaction
  • Manage projects
  • Travel as necessary
  • Perform other duties as assigned or necessary

Qualifications

  • High School Diploma or GED
  • Minimum of 3 years project management experience
  • Minimum of 2 years experience with MS-Office tools: Word, Excel, PowerPoint and Project

Requirements

  • Awareness of Process Improvement Techniques, including Six-Sigma and Lean
  • Outstanding detail-orientation and organizational skills
  • Able to work independently
  • Outstanding record of achievement including maintenance of standards and integrity
  • Experience in vault operations
  • Understanding of armored car business
  • Ability to make strong contributions as an individual and team player
  • Demonstrated ability to effectively manage competing priorities and duties in a deadline-driven environment
  • Proven leadership abilities preferably in an operations/product support or customer support environment
  • BA or BS degree in business, marketing, engineering or related field

Professional Skills

  • Strong consultative, analytical and problem-solving skills
  • Proven planning and decision-making skills
  • Excellent interpersonal/communication and presentation skills

Company Description

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. Brink’s has been a trusted partner in securing commerce for more than 165 years.

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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Project Management
Product Support Manager @001 Brink's, Incorporated
Project Management
Salary 💸 unspecified
Remote Location
USA
Job Type full-time
Posted Mar 21, 2025
Apply for this position Unlock 54,465 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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