[Hiring] Customer Experience Engineer @001 Brink's, Incorporated
Mar 27, 2025 - 001 Brink's, Incorporated is hiring a remote Customer Experience Engineer. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
As a Customer Experience Engineer on the Customer Experience team, you will be responsible for designing, analyzing, and optimizing workflows with a customer focus for the services, platforms and products we bring to market. This role includes developing, configuring and optimizing customer-facing journeys that support the company’s business goals.
- Oversee the design and implementation of exceptional customer-focused process strategies
- Manage process resources, optimize current processes and maintain process documentation
- Design, measure, and improve customer interactions across the entire lifecycle—from initial engagement to long-term satisfaction
- Apply engineering principles to customer experience to create a structured, data-driven approach to delivering value and driving customer success
Open to remote candidates outside of the Dallas area.
Qualifications
- 5+ years of experience in customer experience engineering, user journeys, process improvement, or systems engineering
- Bachelor's or Master’s degree in Engineering, Human Factors, Business, Data Science, or a related field
- Strong problem-solving skills and ability to translate complex customer needs into structured, actionable insights
- Experience identifying CX-focused metrics and KPIs and associated mechanisms for reporting
- Proficiency in analytics tools (Google Analytics, Power BI, Tableau, etc.), journey mapping software, and customer feedback platforms
- Excellent communication, collaboration, and project management skills
Requirements
- Strong knowledge of customer journey mapping, service blueprints, experience measurement frameworks, and data-driven decision-making
- Experience working with hardware, software, and services ecosystems and understanding how integrated solutions impact customer experience
Company Description
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. Brink’s has been a trusted partner in securing commerce for more than 165 years.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
