[Hiring] Product Delivery Lead @FreedomPay

Role Description

• Drive programs and projects from planning and scope definition through testing, release and iteration, and go to market, across all phases of the life cycle.
• Own the delivery plan and track every deliverable against it to ensure on-time, on-scope and on-budget delivery.
• Act as the single point of contact for all delivery streams: software development, system and infrastructure integrations, certifications, quality assurance and production deployment.
• Identifies, tracks and eliminates team impediments and process bottlenecks.
• Resolve and escalate cross-team issues and blockers early, before they affect the schedule.
• Coordinate across engineering, product management, design, security, network and business stakeholders to maintain transparency and manage expectations.
• Manage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery.
• Collaborate with other delivery leads and engineering managers to align resources to the plan.
• Work directly with clients at all levels of management, including C-level, to define scope and high-level and detailed requirements, which lead to a delivery plan.
• Manage relationships with clients, partners, integrators, vendors and internal teams throughout each engagement.
• Establish communication plans and provide frequent updates to all internal and client stakeholders.
• Partner with other project managers, delivery managers, scrum masters and senior leaders on resource allocation, prioritization, refinement and scheduling.
• Recommend internal process, policy, and quality improvements.
• Foster a culture of teamwork, collaboration, proactive and positive communication.

Qualifications

• Bachelor's degree or higher in Computer Science, Management, MIS, Engineering or a related discipline.
• 3-5+ years delivering software development and related IT projects across multi-faceted teams.
• Demonstrated experience managing multiple concurrent work streams across a program or major clients.
• Experience working with both enterprise-level clients and fast-moving agile projects.
• Experience interfacing with external and internal stakeholders, SMEs and C-level personnel.
• Experience translating business processes, architecture discussions and requirements into clear deliverables.
• Possess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used).

Requirements

• Strong leadership, decision-making and problem-solving skills.
• Polished communicator: well organized, detail oriented and hands on.
• Ability to turn client issues and requests into clear deliverables and well-structured plans.
• Eagerness to learn how the platform works technically and how merchants use it.
• Comfortable in a fast-paced, entrepreneurial environment.
• Experience within the payments and/or financial services industry a plus.
• Experience with hands on coding is a plus.