[Hiring] Lead Producer Services Readiness @Circular Action Alliance

Role Description

The Producer Services Readiness Lead serves as the senior Producer Services subject matter expert for translating approved requirements into practical workflows, standard operating procedures, training, service processes, controls, and launch plans. The role leads and coordinates readiness activities for new and changing business-process requirements within Producer Services.

The Lead applies sound operational judgment and escalates decisions involving policy, risk, resources, or cross-functional ownership to the appropriate Producer Services leader. The Lead coordinates readiness activities and assesses whether staff, workflows, materials, system dependencies, and escalation paths have been prepared before new producer-facing requirements go live, escalating unresolved readiness risks as appropriate.

The role provides targeted onboarding and Support readiness during launches and peak periods but does not become the standing owner of routine onboarding, Support production, regulatory interpretation, or technical delivery.

Qualifications

• 3-5 years of experience in business operations, process implementation, operational readiness, service delivery, business analysis, change implementation, project delivery, or a related environment.
• Bachelor’s degree preferred; relevant experience will be considered.
• Demonstrated experience implementing new or changing business processes across multiple teams.
• Experience developing SOPs, workflows, training materials, controls, readiness plans, and launch procedures.
• Experience serving as a business-process subject matter expert and coordinating work across operational and technical teams.
• Experience supporting system implementations, requirements development, UAT, business acceptance, or post-launch stabilization.
• Experience facilitating operational training and supporting adoption of new processes.
• Experience in regulated industries, sustainability, producer responsibility, membership organizations, compliance operations, or another deadline-driven environment preferred.
• Familiarity with CRM, case-management, portal, workflow, Jira, reporting, or related operational systems preferred.
• Process-improvement, business-analysis, project-management, training, or change-management certification is a plus.

Requirements

• Strong business-process design, implementation, and operationalization skills.
• Ability to become a trusted subject matter expert across complex and changing process requirements.
• Strong facilitation and training skills with technical and nontechnical audiences.
• Excellent organizational and follow-through skills across multiple concurrent launches and deadlines.
• Ability to translate approved requirements into clear workflows, roles, controls, and operating instructions.
• Strong written communication and documentation skills.
• Ability to identify missing decisions, unclear ownership, dependencies, and implementation risks.
• Sound operational judgment and confidence recommending readiness actions and tradeoffs.
• Comfortable providing hands-on support during launches while maintaining appropriate long-term ownership boundaries.
• High attention to detail, adaptability, and commitment to reliable implementation.

Benefits

• Location: Remote in the United States
• Pay Rate: Based on a variety of factors in accordance with applicable law including the successful candidate’s relevant experience, skills, knowledge, and experience.
• Reports To: Senior Vice President of Producer Services

Company Description

Circular Action Alliance is an equal employment opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex (including pregnancy, childbirth, lactation, and related medical conditions), national origin, military or veteran status, sexual orientation, gender identity, age or any other category protected by applicable federal, state, or local law. If you require accommodation as part of the application process, please contact [email protected].