[Hiring] POS Solutions Project Manager @iSoftStone

Role Description

The POS Solutions Project Manager is responsible for leading the planning, implementation, integration, and delivery of Point of Sale (POS) solutions for retail customer-facing business environments. This role coordinates cross-functional teams, technology vendors, business stakeholders, and technical resources to deliver scalable, reliable, secure, and user-friendly POS solutions that support business objectives.

The ideal candidate combines strong project management skills with an understanding of POS technologies, payment processing, retail operations, system integrations, and software implementation methodologies. This individual will manage projects from initial requirements gathering through deployment, stabilization, and ongoing enhancements while ensuring delivery within established scope, schedule, budget, and quality expectations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
• Five or more years of experience managing technology projects, software implementations, or enterprise application deployments.
• Demonstrated experience leading complex, cross-functional projects involving business and technical stakeholders.
• Experience with POS platforms, retail technology, payment processing, or comparable enterprise systems.
• Strong knowledge of project management methodologies, including Agile, Waterfall, or hybrid delivery approaches.
• Experience managing project schedules, budgets, risks, dependencies, scope, and resource capacity.
• Excellent written and verbal communication, organizational, analytical, and problem-solving skills.
• Proficiency with project management and collaboration tools such as Jira, Confluence, Microsoft Project, or equivalent platforms.

Requirements

• Lead POS solution projects throughout the full project lifecycle, including initiation, planning, requirements gathering, design, development, testing, deployment, and post-implementation support.
• Develop and maintain project plans, schedules, milestones, resource plans, budgets, risk assessments, and status reports.
• Manage project scope, dependencies, change requests, issues, risks, and mitigation strategies.
• Coordinate multiple concurrent projects and ensure alignment with business priorities and delivery commitments.
• Establish project governance, communication plans, status reporting, and escalation procedures.
• Facilitate project meetings, stakeholder reviews, executive updates, and project closeout activities.
• Oversee the implementation, configuration, integration, and enhancement of POS platforms and related technologies.
• Coordinate integrations between POS systems and supporting applications, including payment gateways, payment terminals, inventory management, ERP, CRM, e-commerce, loyalty programs, pricing, promotions, and reporting systems.
• Partner with technical teams to define solution requirements, evaluate design options, and address technical dependencies.
• Support implementations involving cloud-based POS platforms, traditional on-premises systems, mobile POS, and omnichannel retail solutions.
• Ensure solutions align with business requirements, performance expectations, security standards, and operational needs.
• Coordinate system integration testing, user acceptance testing (UAT), regression testing, and end-to-end transaction validation.
• Ensure payment processing, transaction settlement, refunds, returns, discounts, taxes, and other critical POS workflows are validated as applicable.
• Manage deployment planning, cutover activities, rollback planning, and go-live readiness assessments.
• Coordinate training, documentation, support handoffs, and operational readiness activities.
• Oversee post-launch stabilization and ensure outstanding issues are appropriately tracked and resolved.
• Identify opportunities to improve implementation processes, delivery efficiency, system reliability, and user experience.
• Ensure project teams address applicable payment security, data protection, privacy, and regulatory requirements.
• Coordinate with security, infrastructure, architecture, and compliance teams to address technical and operational risks.
• Monitor project quality and proactively identify issues that could affect delivery, customer experience, or business operations.
• Maintain accurate project documentation, decision logs, action items, and lessons learned.

Benefits

• 1099/Contractors: No benefits
• Temp salaried employee benefits, if scheduled to work at least 30 hours per week: medical, dental, vision, 401k, holidays.
• Regular full-time hourly and salaried employee benefits (if scheduled to work at least 30 hours per week): medical, dental, vision, 401k, long term disability, life insurance, holidays, PTO, floating holidays.