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Project Management
Platinum Project Manager
@AireSpring
[Hiring] Platinum Project Manager @AireSpring
Mar 26, 2025 - AireSpring is hiring a remote Platinum Project Manager. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
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Role Description
The Platinum Project Manager will play a key role in the growth and expansion of the Platinum team at AireSpring. This position will lead the Platinum Sr PCs to ensure they deliver the entire AireSpring sold solution for projects to our high end and Platinum customers. The role is responsible for evaluating, implementing, and supporting the Platinum team, and ensuring success with the various constituents of their projects- customers, partners, and AireSpring Channel Managers.
- Advocate for and support Platinum customers during the operational experience, anticipating needs and addressing all requests in an effective and efficient manner.
- Subject matter expert for customer and internal SLA’s, operational processes, and ongoing plans to support accurate expectation settings with customers and cross functional teams.
- Identifies and communicates key operational and customer process gaps. Provides direction and support to resolve.
- Leading the Platinum team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently.
- Maintaining positive relationships with team, customers, and partners.
- Provide upper management and AireSpring executive teams required reports regarding the Platinum team and projects.
- Strong understanding of the AireSpring product set and services to assist both the customer in decision making and strategy for deployment as well as the Platinum team.
- Regular interaction with the different teams within Service Delivery and AireSpring as well as the customer’s technical teams to assist customers with questions/issues.
- Independently manage difficult scenarios in a professional manner.
- Assist with managing escalations to resolve issues on the customer’s behalf, potentially involving groups outside of the service delivery organization.
- Multi-tasking, quick decision making, and strong customer centric mindset are essential to success in this position.
- Familiar with all escalation paths and able to utilize them for assistance to ensure the customer experience remains positive should escalation be required.
Qualifications
- BA or BS degree desired.
- Minimum of three (3) years’ management experience required.
- Minimum of five (5) years project management of voice, data and/or internet industry experience required.
- Any equivalent combination of education and experience, with additional experience substituting for the required college level training or a year for year basis.
Requirements
- Computer literate, including word-processing, database, and spreadsheet programs. Must have 3-5 years Telecom Project Management experience - PMP a plus.
- Demonstrated experience with complex multi-node projects, with project delivery that spans across business units while defining realistic project goals and objectives to the customer.
- Demonstrated success in building project timelines and meeting customer and company deadlines.
- Demonstrated ability to facilitate team meetings as well as monitor, track and communicate to resolve issues and conflicts with regards to deliverables.
- Exceptional verbal, written and presentation skills.
- Proven ability to work effectively both independently and as part of a team and lead by example.
- Exceptional organizational skills, detail oriented, and comfortable working with diverse customers.
- Considerable (minimum 5 years) expertise in creating specialized process improvement initiatives.
- Demonstrated ability to lead team members to expand their capabilities as well as document processes and procedures.
Benefits
- Provide regularly scheduled progress updates to all internal and external stakeholders.
- Set implementation expectations.
- Confirm ordered services.
- Coordinate times and dates.
- Conduct a post implementation review for Customer approval.
- Update documentation and process tracking in various internal systems accurately and timely.
- Track and monitor process through the project’s life cycle.
- Support customers from any AireSpring geographic area or sales channel.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
