[Hiring] Performance Management Lead @CACI International

Role Description

CACI is seeking a Performance Management Lead who will also oversee the Vendor Contractor Support (VCS) team. This position serves as a core functional leader within the VCS team on a large DHS IT Support Program. The position is responsible for the overall operational governance, financial tracking, and performance tracking to ensure the contract seamlessly achieves its service level agreements, objectives, and quality levels across 13 task areas. Additionally, this position serves as the lead of the VCS team that supports the contract-level management ensuring a cohesive, data-driven discipline is followed.

• Lead Vendor Contract Support (VCS) overseeing all management, resourcing, scheduling, reporting, forecasting, corrective actions, and deliverables to ensure efficient and effective execution of the contract and outstanding customer satisfaction.
• Own performance management across the contract: monitor all performance goals and SLIs/SLOs/AQLs defined in the PWS and Service Level Register (SLR), ensure accurate tracking and reporting, and drive corrective actions to maintain or exceed required performance thresholds.
• Develop, submit, and attend the monthly Program Management Review (PMR), providing briefing slides no later than 24 hours prior to the PMR, including SLO/AQL and cumulative status reports and a financial breakdown of monthly invoice amounts by PWS task, and providing PMR meeting minutes within 3 business days.
• Assist with the development of all required financial performance deliverables by their due dates, including Monthly Incurred Cost Financial Report, Upcoming Month Projected Cost Financial Report, Summary ODC (including travel) Reports, and Summary Financial Report, ensuring accuracy and alignment with invoices.
• Support and oversee accurate, timely monthly invoice submission (FFP and T&M), including travel receipts, by the 2nd Tuesday of each month for the previous month, ensuring consistency with contract terms and performance data.
• Develop and implement procedures and metrics to monitor technical, cost, quality, and schedule performance; use these metrics to detect and predict deviations from planned or required performance in time to initiate corrective actions.
• Manage and report on activities and dependencies related to OCIO projects, including development, integration, testing, fielding, training, schedule slippage, and updates, and provide project status against key performance indicators (scope, schedule, quality, resources, cost).
• Monitor staffing performance across CLINs, including fill rate performance against PRS #1 and related staffing objectives, advise the GPM on vacancies and skill levels, and ensure submission of weekly Vacancy Reports and complete monthly Staffing Reports by specified deadlines.
• Track and report project and contract level risks and issues, including likelihood, impact, and mitigation activities, and ensure they are reflected in PMR materials and Monthly Status Reports in accordance with PWS risk management requirements.
• Manage the creation and maintenance of core program/project management documents (OBS, WBS, Program/Project Management Plans, Risk Management Plans, SOWs/tasks/schedules, responsibility matrix) that underpin performance management.
• Coordinate with task leads (Service Desk, ITFO, Operations Infrastructure Deployment, Financial/Travel Tier II, Hardware Warranty, optional AI and Surge) to collect, validate, and integrate operational metrics, staffing data, and financials into consolidated performance reports and dashboards.

Qualifications

• Experience in performance management and operational governance.
• Proficiency in ServiceNow and PowerBI.
• Strong analytical and reporting skills.
• Ability to manage multiple tasks and projects simultaneously.
• Excellent communication and leadership skills.

Requirements

• Minimum clearance required to start.
• Full-time availability.
• Regular employee status.
• No travel required.

Benefits

• Healthcare benefits.
• Wellness programs.
• Financial benefits.
• Retirement plans.
• Family support services.
• Continuing education opportunities.
• Flexible time off benefits.

Company Description

CACI values the unique contributions that every employee brings to our company and our customers every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.