[Hiring] Manager - Total Performance @Sedgwick

Role Description

To monitor team and colleague technical and quality activities with a focus on trends and quality compliance; to recommend office needs for training to management; and to plan and initiate appropriate actions facilitating overall office performance, development and improvement.

Essential Functions and Responsibilities

• Administers the COMPASS program; conducts local office file audits.
• Presents audit findings and results to local, regional and national management.
• Assists Operations managers in coordinating and implementing national quality initiatives at the local level.
• Manages and coordinates training and improvement activities needed to meet established operational and technical audit requirements.
• Manages colleague coaching, mentoring and group training; participates.
• Manages new colleague training.
• Provides supervisors with objective colleague quality measurements for use in the Managing Accountability People Performance (MAPP) program.
• Participates in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders.
• Conducts training during regional claims school quarterly.
• Maintains technical claims and jurisdictional expertise.
• Performs other duties & client projects as assigned; Supports the organization's quality program(s); Travels as required.

Supervisory Responsibilities

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Professional certification such as AIC, CPCU or ARM preferred.
• Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years claims management and two (2) years supervisory experience required.
• Two (2) years service with the company preferred.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.

Benefits

• Equal Opportunity Employer and a Drug-Free Workplace.
• Encouragement to apply even if experience doesn't align perfectly with every qualification.
• Commitment to building a diverse, equitable, and inclusive workplace.