[Hiring] Onboarding Manager, ERP Migrations @Tipalti

Role Description

We are looking for a talented Onboarding Manager, ERP Migrations to step onto a fintech unicorn rocketship! As an Onboarding Manager, ERP Migrations, you will lead ERP migration projects for existing Tipalti customers who are moving from one ERP system to another (e.g., NetSuite, QuickBooks Online, Intacct, SAP, Xero). This is a specialized track within Tipalti's Onboarding Manager career path, focused on some of our most complex, highest-visibility implementation work. You'll guide customers end-to-end — from early discovery and scoping through cutover and hypercare — while acting as a trusted advisor to customer Finance and Accounting stakeholders, often including VP-level leaders. The ideal candidate is self-motivated, detail-oriented, and an excellent communicator who keeps customers and internal partners informed at every stage of the project.

Responsibilities

• Leading end-to-end ERP migration projects for existing Tipalti customers, managing the full lifecycle from discovery and scoping through sandbox testing, cutover, and hypercare.
• Serving as the primary point of contact and trusted advisor for customers' Finance and Accounting stakeholders — including VP-level leaders — with clear, proactive, and professional communication throughout the project.
• Partnering with Sales, CSM/SAM, and TAM teams during project intake to capture project details, scope requirements, and coordinate Statement of Work (SOW) preparation and pricing.
• Coordinating integration updates between Tipalti and the customer's new ERP, working closely with internal integration and technical teams.
• Advising customers on data migration best practices, including vendor data and open bill migration, and use of AP clearing accounts where appropriate.
• Assessing project complexity (number of entities/instances, transaction volume, additional integrations, regulatory requirements, parallel run requests) to determine the right level of testing and support.
• Planning and executing cutover activities that minimize downtime, with clear advance communication to customers about timing and expectations.
• Providing hypercare support after go-live to ensure a smooth transition and quick resolution of any issues.
• Maintaining timely, proactive communication with customers and internal stakeholders across the project, including planning for coverage during any absences so momentum isn't lost.
• Overseeing project timelines, tasks, and deliverables, keeping customers on track and exceeding expectations.
• Contributing to the internal knowledge base, capturing lessons learned and helping colleagues navigate future ERP migration projects.

Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience.
• 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
• Hands-on experience implementing and/or integrating ERP applications such as NetSuite, QuickBooks, Intacct, SAP, or Xero (required).
• Excellent project management, written and verbal communication, and problem-solving skills, including experience communicating professionally with senior/executive-level stakeholders.
• Ability to work in a fast-paced, deadline-driven start-up environment.
• Passionate about customer service and proactively identifying solutions.

Preferred Qualifications

• Accounts Payable and Procurement knowledge.
• Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.).
• Experience with multi-entity, multi-instance, or cross-border ERP migrations.

Accommodations

Tipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.

AI Use

We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision.

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