[Hiring] Mid-Level Project Manager @Expertech

Role Description

Expertech is partnering with a leading digital transformation agency to find a mid-level Project Manager to join their Support team. This is a great opportunity for an experienced agency PM who enjoys variety, thrives in a fast-paced environment and genuinely likes working with clients.

• Managing a mix of eCommerce and CMS projects.
• Juggling multiple priorities and switching between different types of work throughout the day.
• Combining strong project delivery skills with a service-oriented mindset.
• Excellent communication and the confidence to build trusted client relationships.
• Direct external client contact; solving problems and ensuring clients feel supported.

Qualifications

• Mid-level Project Management experience within a digital, technology or transformation agency.
• Proven experience managing eCommerce and/or CMS projects.
• Strong understanding of digital project delivery.
• Excellent client communication and stakeholder management skills.
• Comfortable working directly with external clients.
• Strong organisational skills and the ability to manage deadlines, expectations, scope and competing demands.
• A genuine service mentality — proactive, responsive and focused on finding solutions for clients.
• Ability to work collaboratively with developers, designers, content teams and other digital specialists.
• Commercial awareness and the confidence to identify opportunities to improve or extend the work being delivered.

Requirements

• Experience with Optimizely would be highly regarded.
• Experience with other CMS platforms such as Sitecore, Kentico or Contentful.
• Experience across a range of eCommerce platforms.
• Previous Account Management experience or exposure to managing client accounts.
• A natural ability to spot opportunities for cross-selling or expanding client relationships.
• Experience working within a support or managed-services environment.
• Agile delivery experience and familiarity with digital development workflows.

Benefits

• Genuine ownership and direct access to clients.
• Opportunity to work across a broad range of digital projects, platforms and challenges.
• Visible impact on client relationships and project outcomes.
• Work from home in Australia.
• Valued skills in a variety of tasks and problem-solving scenarios.