[Hiring] Manager, Technical Implementation @Redcanary
Apr 01, 2025 - Redcanary is hiring a remote Manager, Technical Implementation. đź’¸ Salary: $114,261 - $150,000 per year. đź“ŤLocation: USA.
Role Description
As the Manager of Technical Implementation, you will lead and grow a team of skilled Technical Implementation Managers (TIMs) who are critical to the success of Red Canary’s customer onboarding process. You will provide strategic direction, mentorship, and operational oversight to ensure customers are set up for success with Red Canary’s solutions. In addition, you will work cross-functionally to drive continuous improvement, evolve processes, and build scalable frameworks that enhance both team performance and customer outcomes.
What You'll Do
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Team Leadership and Development:
- Recruit, mentor, and retain a team of high-performing Technical Implementation Managers, fostering their professional growth and technical expertise.
- Set clear expectations, provide regular feedback, and conduct performance evaluations to ensure team alignment with organizational goals.
- Act as a coach and mentor, enabling the team to handle complex customer scenarios while developing scalable implementation strategies.
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Operational Excellence and Process Improvement:
- Build on the strategic vision for the Technical Implementation function, ensuring alignment with Red Canary’s business objectives.
- Establish and refine processes that enhance efficiency, scalability, and customer satisfaction during the onboarding process.
- Leverage data and analytics to identify areas for improvement and drive measurable outcomes across the team.
- Champion initiatives to automate and streamline technical setup tasks, improving team capacity and overall effectiveness.
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Customer and Cross-Functional Collaboration:
- Act as an escalation point for complex or high-impact onboarding cases, ensuring timely resolution and maintaining customer trust.
- Collaborate closely with Customer Success, Sales, Product, and Engineering teams to align implementation strategies with customer needs and product capabilities.
- Partner with leadership to influence product development and improve tools that empower the Technical Implementation team.
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Strategic Thinking and Evolution:
- Anticipate future team needs and develop a roadmap for scaling the Technical Implementation team as Red Canary grows.
- Stay informed on industry trends, tools, and best practices to ensure the team remains innovative and competitive.
- Build and maintain a knowledge-sharing culture within the team to continuously improve skills and onboarding methodologies.
Qualifications
- 5+ years of experience in technical implementation, onboarding, or customer success roles within SaaS, cybersecurity, or related industries.
- Proven track record of leading and developing high-performing teams, including hiring, coaching, and mentoring team members.
- Strong expertise in endpoint, cloud, and identity vendors such as Carbon Black, Crowdstrike, Microsoft Defender, Palo Alto Cortex XDR, SentinelOne, Amazon AWS, and Microsoft Azure.
- Demonstrated ability to create and scale processes, tools, and frameworks for technical onboarding and implementation.
- Exceptional organizational and strategic thinking skills, with the ability to manage competing priorities in a dynamic environment.
- Strong communication and interpersonal skills, with experience collaborating across functions and engaging with executive stakeholders.
- A growth mindset, focused on driving continuous improvement and empowering team members to excel.
Requirements
- Base salary for this role is $114,261 - $150,000 per year.
- This role is also eligible for participation in the company's bonus program.
- This role is eligible for a grant of stock options, subject to the approval of the company's board of directors.
- Application deadline is April 11, 2025.
Benefits
At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$114,261 - $150,000 per year
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
