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Project Management
Manager, Services
@Corebts
[Hiring] Manager, Services @Corebts
Apr 03, 2025 - Corebts is hiring a remote Manager, Services. 💸 Salary: unspecified. 📍Location: Northern America.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Manager, Services is responsible for the performance and delivery of their assigned team within Managed Services. The role requires consistent and transparent feedback, attention to detail, and high standard of organization and communication in the delivery of support and projects.
- Accountable for managing service delivery of the assigned team to include performance reviews and reporting
- Provides a focus for SLA management and customer satisfaction across the relevant customer base
- Ensures the information systems and the review structure for SLAs and client satisfaction are in place and effectively used
- Continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value
- Ensures and monitors that processes are in place to proactively protect consistent service quality
- Ensures engineers are scheduled and trained to meet both existing and new business demand
- Provides expert problem management support to difficult, high profile customer issues
- Constantly improves the quality and teamwork of the Managed Services department
- Motivates, develops and mentors Managed Services team members
- Champions teamwork and knowledge sharing
- Provides scoping support to new business opportunities
- Takes an active role in demonstrations and customer visits
- Personnel scheduling and hiring needs
- Review incidents with other managers, Engineers and Account Executives working to resolution
- Provide input on expansion, hiring, terminations, and technologies supported by team
- Provide input on professional development plans to further develop team members
- Collaborate with peers across Managed Services Practice
Qualifications
- 3-5 years in a people management role
- Fundamental knowledge of Microsoft M365 Platform, Microsoft Azure, Cisco Network Concepts, ServiceNow, Monitoring Tools
- ITIL Foundations Certification
- Client interactions will be required
- Attention to detail and sense of ownership
- Accountability to drive resolution to completion
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work effectively both independently and as part of a team
- Management experience in an MSP environment or IT environment
Benefits
- Comprehensive benefits program including: Health, Vision, and Dental Insurance
- Life Insurance
- Health/Dependent Care Flexible Spending
- 401(k) Plan
- Short-Term and Long-Term Disability Coverage
- Generous Vacation and Flex Time Off Programs
- Company Paid Holidays
- Training and Development Opportunities
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| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
unspecified
|
Remote
Location
Northern America
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
