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Project Management
Manager, Service Delivery
@bswift
[Hiring] Manager, Service Delivery @bswift
Apr 05, 2025 - bswift is hiring a remote Manager, Service Delivery. đź’¸ Salary: $xx.00-$xx.00. đź“ŤLocation: USA.
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Role Description
The Service Delivery Manager is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class software and services.
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Client Site Implementation and Maintenance
- Manage and provide technical guidance through the implementation of new client websites.
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Continually update sites as requirements change, including:
- Benefit class matrix
- Requirements document
- Rates, permissions, and field options
- Site text and resolution of open items on the questions log
- Test client sites for quality assurance and track/monitor resolution of issues.
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Client Collaboration and Deliverables
- Partner with bswift teams (product management, development, call center) to meet client deliverables:
- Create and obtain sign-off on Benefits Class Matrix, Requirements, Rates, Permissions, and Implementation Questions Log.
- Configure systems for annual benefit program changes or acquisitions.
- Execute non-automated service delivery processes as required.
- Research and resolve client inquiries related to system and process issues.
- Train clients on system features and services through presentations and demos.
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System Testing and Functionality
- Test new and existing system functionality to ensure accurate client system configuration.
- Conduct technical and product demonstrations for new/changing plans, site text updates, and release functionality changes.
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Client Issue Resolution and Communication
- Respond to client questions and concerns about bswift products with prompt, research-based solutions.
- Triage client tickets and questions within 24 hours, maintaining ownership from initial contact to resolution.
- Provide clear and professional updates to clients throughout the process.
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Process Improvement and Team Collaboration
- Drive continuous process improvements by maintaining a deep understanding of internal systems.
- Lead and create agendas for client meetings, as needed.
- Coach and mentor team members, sharing new ideas and customer insights throughout all phases of the product life cycle.
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Additional Responsibilities
- Manage workflows for carrier and payroll feed setup and maintenance.
- Support sales and marketing activities as required.
- Lead special projects as assigned.
- Develop and implement fulfillment procedures.
Qualifications
- 5+ years of direct client and/or associate/analyst experience preferred.
- 2+ years of project management experience.
- Solid technical background.
- Proficiency in Excel (VLOOKUP, Pivot Tables, Basic Functionality).
- Strong written/verbal communication skills, with the ability to engage technical and non-technical personnel effectively.
- Exceptional analytical skills and ability to use data strategically.
- Demonstrated ability to work in a fast-paced, ambiguous environment while maintaining high-quality outcomes.
- High level of productivity, reliability, and attention to detail.
- Passion for teamwork, client service, and achieving business results through problem-solving.
Education
- Bachelor’s Degree or equivalent combination of education and experience.
Benefits
- Comprehensive Health Benefits: Health, dental, and vision plans to support your wellness.
- Competitive Compensation: A package recognizing your skills and contributions, including performance-based incentives.
- Flexible Work Environment: Remote-first, office-friendly options.
- Retirement Savings Plans: Employer-sponsored programs for financial security.
- Professional Development: Career growth opportunities through training and resources.
- Supportive Culture: Collaboration, open communication, and creative problem-solving.
- Employee Wellbeing Initiatives: Mental health, financial planning, and wellness resources.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
đź’¸
$xx.00-$xx.00
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
