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Project Management
Senior Manager, Service Delivery
@bswift
[Hiring] Senior Manager, Service Delivery @bswift
Apr 04, 2025 - bswift is hiring a remote Senior Manager, Service Delivery. 💸 Salary: $90,000-$120,000 base salary, plus bonuses. 📍Location: USA.
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Role Description
The role of Sr. Manager, Service Delivery at bswift involves managing client relationships to ensure delivery quality and timeliness while reflecting the company's core values.
- Consistently reflect core values: pursue excellence, embrace accountability, deliver superior service, and be a great place to work.
- Directly manage assigned client relationship(s); ensure delivery quality and timeliness.
- Develop and maintain strong relationships at a strategic and operational level with assigned clients.
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Partner with a team of operations managers and associates to coordinate with other bswift resources to meet client deliverables, including:
- Creating Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text, and Implementation Questions Log with client (including client sign-off).
- Configuring system as needed for annual benefit program changes/acquisitions.
- Executing on non-automated service delivery processes to satisfy scope requirements.
- Researching and resolving client inquiries regarding system and process issues.
- Training clients on new and existing system features and services (prepare and conduct technical/product presentations and demos as required).
- Testing new and existing system functionality to ensure accuracy of client system configuration.
- Provide day-to-day guidance to the service delivery team.
- Proactively consult clients on best practices and necessary system and process changes to achieve client goals throughout the year and during annual open enrollment.
- Schedule, prepare for, and lead quarterly and/or annual stewardship meetings with clients and lead other regularly scheduled meetings as necessary.
- Schedule and lead regular client status meetings for assigned clients to ensure excellent customer service.
- Research and recommend system enhancements based upon client needs.
- Consult clients on additional bswift products and services to provide additional value to the client relationship.
- Create and coordinate requirements for gathering and processing one-time projects as needed (Vendor or Internal).
- Advocate client needs throughout all phases of the product life cycle.
- Drive efficiency and quality through standard operating procedures.
- Coordinate and secure renewal of client agreements as necessary.
- Responsible for special projects as assigned.
- Assist in sales and marketing efforts as needed.
Qualifications
- 8+ years of direct client and/or associate/analyst experience preferred.
- 4+ years of project management experience.
- Solid technical background.
- Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality).
- Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical personnel.
- Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere.
- A leadership style that reflects and reinforces bswift’s core values.
- Project management skills and the ability to interact with all levels of a client’s organization.
- Must be able to quickly sort through complex subject material.
- Strong analytical skill set and ability to effectively use data for strategy.
- High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.
- Ability to assist and equip others to efficiently solve complex problems.
- Passion for teamwork, client service, and reaching business results through problem-solving.
- Strong organizational skills, including multi-tasking and working in a changing environment.
Education
- Bachelor’s degree from a four-year college or university, or equivalent combination of education and experience.
Benefits
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources.
- Make an Impact: Your work directly contributes to transforming how organizations approach benefits administration and client engagement.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
$90,000-$120,000 base salary, plus bonuses
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Apr 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
