[Hiring] Manager, Platform Professional Services @CrowdStrike

Role Description

CrowdStrike Services is seeking a Platform Professional Services Manager who will help lead the Platform Professional Services team which provides planning, deployment, implementation, and operational support of the CrowdStrike platform and related applications. The Platform Professional Services Manager will have responsibility for building and growing a team focused on providing delivery of all aspects of the deployment from the initial customer engagement, planning, installation, optimization/utility and follow-on customer support for the CrowdStrike platform & applications.

What You'll Do

• Build and grow a team that helps customers operationalize and support CrowdStrike technologies.
• Provide hands-on support in the trenches with all members of the Platform Professional Services team and help deliver high quality services to all of our customers.
• Work cross functionally with CrowdStrike teams to ensure successful delivery outcomes.
• Manage and mentor team members to help expand skill sets and maximize performance.
• Anticipate customer needs by staying abreast of new CrowdStrike technologies.
• Deliver directly to customers technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications.
• Manage customer projects both directly and as a project leadership role.
• Work closely and collaboratively with customer information technology teams.
• Support both CrowdStrike Incident Response and Compromise Assessment teams with deployment of Falcon, Falcon Forensics Collectors and Cloud Collector tools.
• Work closely and collaboratively with Platform Professional Services team to develop customer facing collateral.
• Lead skills workshops for the Platform Professional Services team.
• Ability to travel up to 10% of the time.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related discipline.
• 10 years of experience performing IT deployments or in an end user/customer environment.
• 3 years of managing a team of direct reports.
• Strong understanding of employee management concepts.
• Strong understanding of software deployment technologies.
• Very knowledgeable on Windows, Mac, and Linux platforms.
• Strong knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.
• Skillful communication and effective ability to build collaborative relationships.
• Expert experience with presentation technical content to various audiences.
• Expert experience in computer and network systems security.
• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems.
• Proactive and thorough ability to manage work and prioritize customer projects.
• Experience mentoring Senior team members.
• Strong experience leading a team to complete projects.
• High level of motivation; self-starter; results driven.
• Potential for travel and assignment work exists.

Technical Experience

• Endpoint Security: Falcon platform (preferred), AV, and EDR solutions.
• Operating Systems: Windows, Linux, Mac.
• Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec.
• Development: PowerShell, Python, Bash, Batch.
• Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation.
• Compliance: CIS Benchmarks, STIGs, PCI, HIPAA.
• Database: SIEM, MSSQL, Splunk, LogScale.
• Identity: Identity, Active Directory, Azure-AD, SSO.
• Cloud: AWS, Azure, and GCP.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified™ across the globe.