Back to Remote jobs >
Project Management
Manager, Implementation Services
@Granicus
[Hiring] Manager, Implementation Services @Granicus
Mar 25, 2025 - Granicus is hiring a remote Manager, Implementation Services. 💸 Salary: unspecified. 📍Location: Costa Rica.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Implementation Manager is responsible for day-to-day operations of an Implementation Team. This role ensures customers realize the full value of Granicus’ software and services by starting from a place of deep curiosity toward what is driving client goals and leading an outcome driven team of delivery experts to exceed them. Leading with confidence and care, promoting a high performance culture emphasizing empowerment, quality, productivity, and goal attainment are foundational principles of this role. Expert knowledge and striving to proactively build on established best practices with enthusiasm for client success are cornerstones of this role.
- Direct oversight of Implementation engagements – including delivery, quality assurance, reporting and compliance
- Lead a team, providing expertise as a trusted advisor and mentor
- Act as first and primary client escalation point maintaining a positive and proactive approach to executing client initiatives, anticipating client needs and guiding decisions based on data
- Collaborate, manage and assist in team resource assignments to successfully deliver within the scope of contractual commitments
- Advocate and evangelize best practice approach to complex project scenarios to ensure long term success and value for all
- Review and discuss active engagements to ensure expectations are meeting client specific missions and solving core challenges
- Continuously collaborate with the Customer Support, Customer Success, Sales and Product Management teams among others to remove obstacles and deliver on client objectives
- Build upon and maintain a team culture that promotes high client satisfaction and reference-ability while developing talent to advance and contribute to services in new ways
- Provide key performance metrics to the leadership team, highlighting important trends, events, risks and opportunities uncovered
Qualifications
- Experience implementing and managing multiple complex SaaS projects with large organizations from beginning to end
- Passion for public sector success
- Client focus – able to understand what drives customer needs (internal and external)
- Excitement for managing a team delivering on high visibility projects simultaneous in a fast-paced dynamic environment
- World class problem solving experience paired with solid interpersonal skills
- Evidence of comfort in presenting and leading a team virtually and via multiple formats (oral and written)
- Proven success building, coaching and leading a client facing group
- Project Management, preferably with public sector clients
- BA/BS degree or equivalent
Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Benefits
- Remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- Special guests from time to time to discuss issues that impact our employee population
Similar Remote Jobs
More jobs at Granicus
-
Software Development unspecified Costa RicaMar 21, 2025
More Project Management jobs
-
Project Management $40 - $65 per hour USAMar 31, 2025
-
Project Management $106,200 - $132,700 usd USAMar 31, 2025
More jobs in Costa Rica
-
Customer Service unspecified USA, UK, Australia +7 moreMar 31, 2025 -
Sales / Business unspecified USA, Germany, France +16 moreMar 31, 2025
-
All others unspecified USA, UK, Germany +16 moreMar 30, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 54,770 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: Costa Rica |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
unspecified
|
Remote
Location
Costa Rica
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Costa Rica |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
