[Hiring] Manager, Expansion Implementations @Ophelia

Role Description

Ophelia is hiring a Manager, Expansion Implementations to run the day-to-day execution of the partnership arrangements that drive our growth. You'll be the person who keeps the work organized, the right people in the room, and everyone clear on what happens next and by when.

You'll have support and direction from leadership, who negotiate and close our partnership agreements. Once a contract is signed, your job is to take it to go-live: turning the agreed terms into a clear plan and a well-run, well-communicated launch.

We're looking for an organized, enthusiastic project manager who enjoys bringing structure to cross-functional work and seeing it through from concept to steady-state operations. Experience in client-facing project management and relationship management is essential.

You'll report to the Senior Director, Payor Strategy & Contracting and work on a cross-functional team growing Ophelia's business across payors, new government programs, and strategic partnerships.

What You'll Do

• Lead payor and partner implementations from kickoff through go-live, working with internal and external stakeholders along the way.
• Start new initiatives by working out what is needed based on the contract and client type.
• Keep project plans, trackers, and minute logs accurate and current, including dependencies and status.
• Take ownership of implementation open questions and action items.
• Work comfortably with the leadership team, including presenting updates, raising risks, and bringing decisions that need their input.
• Set clear process metrics and SMART goals to manage the team against.
• Quarterback resolution of revenue cycle issues, such as claims processing and credentialing.

Qualifications

• 4-6 years of experience in project management or implementation roles, with growing responsibility over time.
• Deep knowledge of managed care contracts and/or provider relationships, ideally related to Medicaid.
• Understanding of provider credentialing, revenue cycle management, and/or claims submission.
• Energized by spearheading new and ambitious implementations without existing playbooks.
• A track record of running projects on time, on budget, and within scope.
• The habit of spotting blockers early and raising them before they slow the project down.
• The ability to influence internal and external parties without direct authority.
• Clear written and verbal communication, adjusted to who is reading or listening.
• Quick learner and ability to implement a variety of client relationships.
• Experience helping launch a new type of program or partnership.

Benefits

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!).
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure.
• 10 company holidays.
• Work From Home Stipend.
• 401k Contribution Platform.
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!