[Hiring] Implementation Manager @Chimes

Role Description

We're looking for an Implementation Manager to lead enterprise implementations from contract initiation through planning, integration, production cutover, stabilization, and transition, supporting Chimes.

Location: This role is remote within the USA. You must be legally authorized to work in the US. Chimes does not provide visa sponsorship.

Individuals participating in the AbilityOne Program are encouraged to apply. AbilityOne participation is not required.

Chimes will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

What you'll do

• Oversee end-to-end delivery of enterprise implementations from contract initiation through go-live, stabilization, and transition, maintaining program plans, schedules, risk registers, and milestone tracking.
• Manage budgets, burn rates, and resource plans; forecast resource needs three to six months ahead, and manage scope through formal change-control, including impact analysis, stakeholder approval, and contract-amendment coordination.
• Coordinate cross-functional delivery teams, vendors, and third-party integration partners, and ensure smooth handoffs among sales, contracting, implementation, operations, support, and customer teams.
• Serve as the primary implementation point of contact for customers and internal stakeholders; manage escalations and conflict resolution, and maintain alignment on objectives, timelines, and success criteria.
• Identify, assess, and mitigate risks; track performance indicators such as schedule adherence, budget variance, and customer satisfaction; and deliver executive-level status reports, dashboards, and risk summaries.
• Coordinate integration testing, technical design reviews, and production-cutover planning; lead go-live readiness assessments; and maintain complete project decisions, approvals, and closeout documentation.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Project Management, Engineering, or a related field preferred.
• A recognized project, program, agile, or service-management certification preferred.
• Equivalent combinations of related education, training, and experience may be considered.
• Degrees and certifications in computer science, data science, or related fields are preferred, but equivalent education and experience are welcome.

Benefits

• Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
• Employer-paid Life Insurance + AD&D
• Employer-provided Long-Term Disability coverage for financial protection
• 403(b) retirement plan with employer match
• 10 paid holidays + generous PTO
• Tickets at Work
• Employee referral bonuses and recognition programs
• Clear pathways for growth and advancement

Company Description