[Hiring] Lead Project Manager @Humana

Role Description

Join a world-class marketing organization creating the best possible engagement experience for millions of members. We are seeking a Project Manager to support the continued expansion of Humana's enterprise Next Best Action (NBA) decisioning capability. This role will provide project management support across multiple business and technology workstreams.

• Develop and maintain integrated project plans supporting NBA expansion initiatives.
• Track key milestones, deliverables, dependencies, risks, issues, and target launch dates across NBA workstreams.
• Coordinate project activities across Product Management, Engineering, Architecture, Data, Testing, and business teams.
• Maintain visibility into implementation progress and communicate project status to stakeholders and leadership.
• Consolidate delivery information from multiple teams into a cohesive view of overall project health and readiness.
• Identify and track cross-team dependencies and communicate potential impacts to delivery schedules.
• Escalate project risks, issues, and unresolved dependencies to the appropriate Product Managers or leadership stakeholders.
• Maintain project management artifacts, including project plans, risk logs, dependency tracking, issue logs, decision records, and action-item tracking.
• Facilitate project meetings and follow-up activities to support cross-functional coordination and execution.
• Support launch readiness activities by helping teams identify and address outstanding dependencies, risks, and implementation needs.
• Prepare recurring status updates that communicate progress, upcoming milestones, key risks, and areas requiring attention.
• Partner with Product Managers and Scrum Masters to understand implementation plans and delivery commitments.
• Support governance and leadership forums through preparation of status materials, documentation, and follow-up actions.
• Assist with planning for future NBA expansion efforts as new use cases, channels, and capabilities are introduced.
• Help improve project tracking and coordination practices as the NBA platform continues to grow.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field, or equivalent professional experience.
• Demonstrated experience managing projects involving multiple business and technology stakeholders.
• Experience developing and maintaining project plans, milestones, schedules, dependencies, risks, and issues.
• Experience coordinating activities across Product Management, Engineering, Architecture, Data, Testing, or other delivery organizations.
• Experience working within Agile or Scrum software development environments.
• Strong organizational skills with the ability to manage multiple concurrent workstreams and priorities.
• Experience preparing project status reporting and communicating delivery progress to stakeholders and leadership.
• Demonstrated ability to identify, track, and communicate risks, issues, dependencies, and schedule impacts.
• Strong facilitation and coordination skills with the ability to work effectively across matrixed teams.
• Excellent written and verbal communication skills.
• Ability to operate independently in a fast-paced, collaborative environment.

Requirements

• Experience supporting customer engagement, marketing technology, personalization, decisioning, or customer experience platforms.
• Experience working in healthcare, health insurance, financial services, or another highly regulated industry.
• PMP, Agile, Scrum, or related project management certification.
• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Travel: Occasional travel to Humana's offices for training or meetings may be required.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.