[Hiring] Lead - Project Management @Central Business Solutions, Inc

Role Description

Project Manager (Lead) with 8-12 years of overall relevant experience, specifically in BFSI (Banking, Financial Services & Insurance).

• Lead end-to-end CCaaS migration delivery, including resource planning, risk mitigation, cutover, and hypercare.
• Own the Genesys migration workstream, ensuring technical and business readiness at each stage.
• Coordinate across multiple, cross-functional teams throughout the migration lifecycle.
• Manage delivery governance, timelines, and stakeholder reporting for the migration programme.
• Drive issue resolution and contingency planning during cutover and hypercare phases.

Qualifications

• At least 4-5 years of project lead experience as a Lead PM.
• Strong Transformation PM background with CCaaS migration experience.
• Must have hands-on Genesys migration experience, along with C&I exposure.
• Experience working within a Transformation programme/project construct, ideally at a large global bank.
• Experience coordinating/collaborating with multiple, cross-functional teams.

Requirements

• Minimum 5 years of recent BFSI experience is mandatory.
• Immediate joiners strongly preferred; candidates with a notice period of up to 30 days maximum will be considered.

Preferred / Good-to-Have Skills

• Chatbot & Voicebot exposure, NLU, LLM / GenAI exposure.
• RM Chat (WhatsApp), Genesys Cloud.
• Understanding of the Contact Center domain is highly desirable.

Company Description

Central Business Solutions, Inc. is a Certified Minority Owned Organization.

• Phone: (833) 247-8800
• Fax: (510) 740-3677
• Web: www.cbsinfosys.com
• Address: 37600 Central Court Suite 214 Newark CA, 94560