[Hiring] Jira Optimization Consultant @DivIHN Integration

Role Description

Our client is seeking a Senior Business Analyst / Business Architect with Jira Cloud experience, particularly Jira Project Management (JPM), to support the transition from Jira Data Center to Jira Cloud. The consultant will review current Jira workflows and business processes, identify pain points and optimization opportunities, and help define improved Jira Cloud workflows, automations, and processes. This is primarily a business/process optimization and functional role. ISAC IT will handle Jira Cloud configuration and administration.

Key Responsibilities

• Review and document current Jira Data Center workflows, processes, and automations.
• Work with business and IT stakeholders to identify pain points, gaps, and improvement opportunities.
• Evaluate current processes against Jira Cloud capabilities and best practices, with a focus on JPM.
• Recommend optimized workflows and processes using out-of-the-box Jira Cloud functionality wherever possible.
• Gather and document functional requirements, business rules, workflows, and automation requirements.
• Define future-state Jira Cloud processes and workflows.
• Facilitate stakeholder workshops and requirements reviews.
• Support functional testing, UAT, and validation of new Jira Cloud workflows and automations.
• Work closely with ISAC IT during implementation; IT will perform the actual Jira Cloud configuration.
• Develop process documentation, end-user guides, and training materials.
• Assist with delivering non-technical end-user training.

Qualifications

• 8+ years of experience as a Senior Business Analyst, Business Architect, Process Analyst, or similar role with a strong hands-on knowledge of Jira Cloud, particularly Jira Project Management (JPM).
• Experience analyzing and optimizing Jira workflows and business processes.
• Strong requirements gathering, process mapping, and workflow design skills.
• Experience translating business requirements into Jira functional requirements and workflows.
• Experience with Jira Cloud automation and out-of-the-box capabilities.
• Experience with functional testing and UAT.
• Strong communication and stakeholder facilitation skills.
• Ability to work effectively with both business and IT teams.

Preferred Qualifications

• Jira Data Center to Jira Cloud migration experience.
• Jira Service Management (JSM) experience.
• Jira administration/configuration experience.
• PMO or project management process experience.
• Experience in government, higher education, or large enterprise environments.
• Atlassian/Jira certification is a plus.

Key Deliverables

• Current-state Jira workflow/process documentation.
• Jira pain-point and gap analysis.
• Jira Cloud optimization recommendations.
• Future-state workflow and process definitions.
• Functional requirements for Jira Cloud workflows and automations.
• Testing/UAT support.
• End-user documentation and training materials.