[Hiring] Implementation Specialist @Covetrus North America LLC

Mar 25, 2025 - Covetrus North America LLC is hiring a remote Implementation Specialist. 💸 Salary: $46,400.00-$61,800.00. 📍Location: USA.

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Role Description

The Technology Implementation Specialist I is responsible for effectively leading the deployment of all our technology solutions (Client communications, payment processing, prescription management) for Covetrus customers. This is a technical position responsible for software updates, 1-2 product specialties, and supporting implementation projects and tasks. In this role you will have a direct impact on Covetrus’ results by effectively managing timelines and deliverables, taking the lead in communicating, coordinating with internal and external teams, and executing implementation to customer expectations.

Plan, implement, configure, and deliver customer technology solutions within expected timeframes.
Lead implementation-related customer engagements from project kick-off to completion hand-off.
Manage multiple projects varying in size and timeline simultaneously, interacting with a variety of customers and internal teams.
Manage day-to-day operational aspects of projects and scope, including meeting facilitation and documentation.
Develop, deliver, and update project plans to lead customers through successful implementation.
Align on and manage customer expectations, leading effective implementation-related communications, reporting on progress and issues.
Monitor and escalate any implementation obstacles and risks by communicating promptly, advocating for the customer, and driving resolution with appropriate stakeholders and teams.
Collaborate with internal and third-party teams as necessary to drive execution of project tasks.
Partner with account team members as necessary.
Drive problem and issue resolution.
Follow applicable standard operating procedures to ensure successful implementation.
Transition customer into post-implementation support.
Provide technical configurations and onboarding.
Provide impeccable service reflected by customer satisfaction survey scores.
Perform other duties and responsibilities as required.

Qualifications

Bachelor’s Degree in Business Administration, technology, or equivalent experience is required in project management, service delivery, customer support, technology implementation and/or applicable business experience with proven ability to educate and train.
2+ years of previous service delivery, customer support, technology implementation and/or applicable business experience with proven ability to educate and train.
Understanding of the veterinary industry and experience in a veterinary practice preferred.
Experience in a technical field, and or contact center environment desirable.
Strong verbal and written communication skills.
Strong presentation abilities both virtually and in-person.
Ability to learn complex technical information and simplify concepts for customers.
Attention to detail and solid time management capabilities.
Strong organizational skills including the ability to work on multiple projects simultaneously.
Experience leading the management, coordination, and logistics of virtual and in-person customer meetings.
Aptitude to resolve issues focusing on the customer experience.
Proficiency in Microsoft O365 Suite (Word, Excel, Powerpoint, Teams) required.
Some experience with modern office productivity software, cloud-based applications, and CRM tools a plus.
Professionalism, ability to maintain customer confidence and protect confidential information.

Requirements

Travel may be required on occasion.
On occasion, it may be required to work outside of scheduled hours to assist customers in different time zones.

Benefits

401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short term incentive plan

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Implementation Specialist @Covetrus North America LLC

Project Management

Salary 💸 $46,400.00-$61,800.00	Remote Location USA
Job Type full-time	Posted Mar 25, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Implementation Specialist @Covetrus North America LLC

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