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Customer Engagement Representative @Covetrus North America LLC

[Hiring] Customer Engagement Representative @Covetrus North America LLC

Mar 19, 2025 - Covetrus North America LLC is hiring a remote Customer Engagement Representative. đź’¸ Salary: $26.77-$35.65. đź“ŤLocation: USA.

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Role Description

The Customer Engagement Representative plays a pivotal role in ensuring exceptional service and support for our Veterinary clinic and Hospital customers using an Omni-channel approach.

  • Own daily management of customer orders and upsell/cross sell when appropriate.
  • Manage backorders to drive timely and high fulfillment levels.
  • Proactively engage with customers to manage order processing and address inquiries.
  • Strengthen customer relationships through timely and expert responses to requests.
  • Own customer disputes and proactively manage issues to resolution within established service level agreements (SLA).
  • Manage communication flow between customers and Covetrus.
  • Collaborate with internal departments to deliver an elevated customer experience.
  • Support the standardization of policies and procedures, providing suggestions for continuous improvement initiatives.
  • Build product knowledge by attending vendor training and support teammates.
  • Participate in internal trainings and webinars to learn and share knowledge of company products.
  • Update customer profiles regularly using Covetrus Salesforce CRM and ERP systems.
  • Document customer interactions using case management process in Salesforce CRM.
  • Provide day-to-day operational support to exceed customer expectations.

Qualifications

  • High school diploma or equivalent; advanced degree or coursework in Marketing, Animal Science, Business, or Administration preferred.
  • One to two years customer service experience or related roles.
  • Veterinary clinic experience strongly preferred.
  • Practice Management experience highly desired.

Requirements

  • Demonstrated passion for delivering excellent customer experiences.
  • High proficiency in Microsoft Office suite products required.
  • Order entry/maintenance experience with AS/400 (iSeries) preferred.
  • Salesforce CRM experience desired.
  • Strong verbal and written communication skills.
  • Strong interpersonal skills with the ability to build rapport and trust with customers and sales partners.
  • Detail-oriented with exceptional problem-solving abilities.
  • Ability to effectively communicate cross-functionally to ensure the success of the client relationship.
  • Capable of self-managing and spearheading new initiatives.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Familiarity with the veterinary industry strongly preferred.

Benefits

  • 401k savings & company match
  • Paid time off
  • Paid holidays
  • Maternity leave
  • Parental leave
  • Military leave
  • Other leaves of absence
  • Health, dental, and vision benefits
  • Health savings accounts
  • Flexible spending accounts
  • Life & disability benefits
  • Identity theft protection
  • Pet insurance
  • Certain positions may include eligibility for a short-term incentive plan

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Back to Remote jobs  >   Customer Service
Customer Engagement Representative @Covetrus North America LLC
Customer Service
Salary đź’¸ $26.77-$35.65
Remote Location
USA
Job Type full-time
Posted Mar 19, 2025
Apply for this position Unlock 55,004 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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