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Project Management
Implementation Specialist
@Raptor Technologies
[Hiring] Implementation Specialist @Raptor Technologies
Feb 16, 2025 - Raptor Technologies is hiring a remote Implementation Specialist. 💸 Salary: unspecified. 📍Location: USA.
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Role Description
The Implementation Specialist is a key position to support Raptor Technologies’ continued growth and expanding our market leading position by ensuring a successful implementation for our clients.
- Meets with customers following the sale to demonstrate features and functions of the software.
- Completes system configuration tasks as assigned by manager.
- Manages routine implementations with small-market customers.
- Demonstrates well-rounded knowledge of Raptor products.
- Adheres to departmental process and procedure and maintains systems of record.
- Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements.
- Sends recap emails to provide clients with summaries of the call, additional resources and relevant information.
- Maintains accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads.
- Conducts product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules.
- Handles auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned.
- Project Manages our T3 clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer.
Qualifications
- Bachelor’s degree in a business related or technical field.
- 3+ years of relevant experience in a project management and customer centric role.
- Strong knowledge of software and applications.
- Technical knowledge and experience.
- Excellent leadership and confidence giving others direction.
- Customer focus.
- Attention to detail with strong problem solving skills.
- Strategic and analytical thinking.
- Excellent Communication Skills – written and oral.
- Ability to work PST/MST working hours (preferred).
- Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.
Benefits
- Remote-first philosophy
- Flexible paid time off
- Paid parental leave
- 11 Paid holidays per year
- Workplace flexibility
- Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
- 401(k) employer contribution to help you plan for the future
- Company paid life insurance, STD, and LTD
- Pet insurance
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Feb 16, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
