[Hiring] Implementation Project Manager @ProShop ERP

Role Description

The ProShop ERP Implementation Project Manager is a critical client-facing role responsible for the end-to-end management of new customer implementations. You will be the primary point of contact for machine shop clients from the post-sale kickoff to the final go-live, ensuring a timely, successful, and transformative adoption of ProShop ERP. This role requires a perfect blend of project management discipline, deep manufacturing process knowledge, and exceptional communication skills to translate complex production requirements into a fully configured ProShop solution. It also requires deep, hands-on knowledge of the ProShop ERP product itself, including its data model, configuration logic, and module interdependencies, at a level sufficient to configure, troubleshoot, and problem-solve independently. This position involves regular travel to client sites.

Essential Duties

• End-to-End Project Management: Lead and manage the entire ProShop ERP implementation lifecycle for multiple machine shop clients simultaneously, including project planning, scope definition, resource allocation, and timeline management.
• Client Relationship Management: Serve as the main liaison between the client and internal teams, building strong, collaborative relationships and managing expectations within the context of a ProShop ERP deployment.
• Change Management: Lead change initiatives within organizations ranging from 10 to 200 individuals, build a compelling vision for the new ERP system, articulate its benefits, and create comprehensive action plans for implementation.
• Discovery & Requirements Gathering: Conduct detailed discovery sessions to understand specific machine shop workflows and propose configuration solutions in real-time.
• Solution Configuration & Delivery: Configure ProShop ERP modules to meet client specifications, including hands-on work in building and testing workflows, fields, and automations.
• Risk & Issue Management: Identify, track, and mitigate project risks and issues, develop contingency plans, and own technical triage on escalated issues.
• Product Expertise & Escalation: Serve as the subject-matter expert on ProShop ERP’s configuration capabilities and partner with Product and Engineering on necessary enhancements.
• Validation & Training Readiness: Validate the configured system against client requirements and ensure it is training-ready before enablement begins.
• Project Documentation: Maintain meticulous project documentation, including project plans, status reports, process maps, and configuration guides.
• Process Improvement: Contribute to the continuous improvement of ProShop ERP implementation methodology, tools, and best practices.

Qualifications

• Must be located in US or Canada (excluding California, Quebec and Manitoba).
• Education: Bachelor's degree in Business Administration, Manufacturing Engineering, Mechanical Engineering, Information Systems, or a related field.
• Experience: 3-5 years of experience or equivalent in project management, specifically managing ERP software implementations within a manufacturing or machine shop environment.
• Hands-On System Configuration: Demonstrated hands-on experience configuring or administering complex business software, such as an ERP, MES, or comparable multi-module platform.
• Travel Requirement: Ability and willingness to travel to client sites for key project phases (estimated at 25-40%).
• Communication Skills: Exceptional verbal and written communication skills.
• Problem-Solving: Excellent analytical and problem-solving abilities with attention to detail.

Preferred Qualifications

• Deep familiarity with quality management standards such as AS9100, ISO 9001, and ISO 13485.
• Direct experience working in a machine shop or discrete manufacturing environment.
• Familiarity with manufacturing concepts like Lean Manufacturing, Six Sigma, and Theory of Constraints.
• Experience with other manufacturing software (e.g., CAD/CAM, MES) is a plus.
• Experience as a super-user or system administrator of an ERP or MES platform.
• Hands-on experience with business and project management software such as HubSpot CRM, GuideCX, Jira, Google Workspace, and Microsoft 365.

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Must have access to reliable internet that can handle video calls and space to have confidential calls.

Benefits

• Comprehensive Health Benefits: Enjoy coverage with extended health benefits, including health, vision, and dental care.
• Generous Retirement Savings: We match your RRSP or 401(k) contribution up to a maximum.
• Paid Time Off: Ample paid time off for a balanced life.
• Competitive Compensation: Salary and benefits package that reflects your experience and skills.
• Dynamic & Supportive Team: Join a high-achieving, collaborative team that values innovation and supports growth.
• Remote Work: Flexibility of remote work opportunities.
• Winter Break: We are closed from December 25th to January 1st annually.

Company Description

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, or disability status.