[Hiring] Implementation Project Lead @Force Therapeutics

Role Description

The Client Success & Strategy team at Force Therapeutics is the engine that powers the implementation, support, success, renewal and growth of Force's growing portfolio of Hospitals, Health Systems and Orthopedic Specialty Practices throughout the US. We are looking for an experienced Implementation Lead who can confidently own multiple client implementations at once and help raise the bar for the implementation team as a whole.

As the Implementation Project Lead, you will be responsible for leading organizations through implementation on the Force platform. You'll own a portfolio of concurrent implementations of varying complexity, from the initial implementation kick off through first patient live and a seamless hand off to the Client Success Manager. You'll also serve as a mentor to our Implementation Associate, sharing best practices and helping build a consistent, high-quality implementation experience for every client.

What you’ll do:

• Client Implementation Ownership:
  • Lead a portfolio of simultaneous implementation projects ranging from standard to complex.
  • Support during the final stages of the sales process to gather appropriate client information.
  • Partner cross-functionally with internal clinical, product, and technical teams as needed.
• Project Management & Prioritization:
  • Build and maintain project plans for each implementation.
  • Manage timelines and dependencies, proactively flag risks, and keep every project on schedule.
  • Leverage tools such as Monday, Confluence, and Claude to organize, prioritize, and automate workflows.
• Client Engagement & Accountability:
  • Serve as the primary point of contact for your clients throughout implementation.
  • Lead client meetings with confidence and secure commitments from client stakeholders.
  • Keep clients well informed and moving forward in busy environments.
• Training and Presentation:
  • Act as the subject matter expert in implementation best practices for the Force platform.
  • Lead engaging training sessions tailored for end users, including surgeons, clinicians, and administrative staff.
• Operational Consistency:
  • Proactively identify and contribute to initiatives that drive repeatability, consistency, and scalability.
  • Create and leverage automations to guarantee consistency and accountability throughout the implementation process.

Qualifications

• 3–5 years of experience implementing SaaS or other health tech platforms, ideally with hospitals, health systems, or specialty practices.
• Exposure to EMR integrations and interoperability standards (HL7, FHIR, etc.) is a plus.
• Strong track record of managing multiple implementation projects simultaneously.
• Proficient with project management platforms such as Monday.com.
• Hands-on experience using AI tools to automate routine tasks and streamline workflows.
• Highly organized, detail-oriented, and skilled at prioritizing competing demands.
• Comfortable with public speaking and leading training for groups of end users.
• Ability to adapt and operate in complex environments while managing simultaneous projects.

Benefits

• Medical, Dental, and Vision Insurance: Comprehensive coverage for you and your family's health needs.
• 401k Retirement Planning: Long-term financial security with a company match.
• Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation.
• Generous PTO: Ample vacation time, unlimited safe and sick time, volunteer time off, and extra holidays.
• Summer Fridays: Ensuring you get the most out of those sunny summer days.
• Remote-Friendly Workplace: Flexibility to work in the environment where you feel most productive.

Company Description

At Force Therapeutics, we’re reshaping the future of remote therapeutic care. Our platform engages patients at every pivotal moment of their care journey, from surgery scheduling to recovery. Serving 700,000 patients across hundreds of national facilities and validated by 145 studies, our impact resonates in both clinical and financial spheres. As we edge closer to a transformative phase of explosive growth, we're seeking dynamic team members to join our journey.