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Project Management
Implementation Manager
@Levelai
[Hiring] Implementation Manager @Levelai
Mar 26, 2025 - Levelai is hiring a remote Implementation Manager. 💸 Salary: unspecified. 📍Location: USA.
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Role Description
As an Implementation Manager, you will lead our clients’ onboarding and implementation process, ensuring they unlock the full potential of Level AI to enhance the customer experience.
- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
- Successfully handle onboarding of multiple clients simultaneously.
- Understand clients' business objectives.
- Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs.
- Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
- Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
- Identify opportunities for upselling and cross-selling our solutions to existing clients.
- Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.
Qualifications
- Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience.
- 3+ years of experience in a hands-on technical role; 1-2+ years of experience delivering successful customer implementations.
- Strong technical background with knowledge of SaaS platforms, APIs, and cloud services.
- Excellent project management skills with the ability to juggle multiple projects simultaneously.
- Ability to translate complex concepts into actionable items to non-technical stakeholders.
- Strong communication skills in English (both written and verbal).
- Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges.
Requirements
- Experience interacting with APIs and using cloud services.
- Experience with integrating with CRMs such as Salesforce.
- Familiarity with intent-based and generative artificial intelligence.
- Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
