[Hiring] Implementation Lead @Travefy

Role Description

As our Implementation Lead, you’ll own the execution and operational excellence that takes partners and agencies from a signed contract to successful launch. This role levels up the onboarding and implementation experience for our customers, plays a critical role in their success, and puts you at the center of many of Travefy’s largest and most pivotal projects.

This is a high-agency role, with broad exposure. You will run enterprise, host agency, API/white-label and business development partner rollouts (such as insurance and booking providers) end to end:

• The plan
• The data migration
• The technical setup
• The onboarding
• The go-live

For your first six months, you’ll focus on onboarding our largest host agencies. From there, the role grows to cover data migrations and processes for agencies of every size, plus the technical onboarding of partners such as travel insurance providers and API users. This is an operational role: our Strategic Accounts team owns the customer relationship, and you own getting the customer live and adopting.

How you’ll be measured:

• Time from signature to live
• Adoption against each partner’s ramp target
• Partner CSAT

Qualifications

• 2+ years as a technical implementation specialist, technical account manager or technical project manager at a SaaS company
• Hands-on experience with integrations and APIs, data migration, field mapping, bulk setup, SSO and admin tools
• Travel industry experience, especially with host agency operations and back-office systems (commissions, reconciliation, advisor payroll) is a major advantage

Requirements

• You’re a high-agency generalist who’s run B2B SaaS implementations from kickoff to go-live
• You’re not afraid of complex projects with multiple moving parts and multiple teams involved
• A process builder who creates standardized playbooks and processes
• Strong cross-functional coordination and risk management
• Confident presenting and training customers
• Organized, clear in writing and customer-oriented

Benefits

• Competitive cash compensation
• Flexible Time Off + Annual Travel Stipend
• Health, Dental & Vision insurance for you and your family
• 401(k) with automatic company contribution
• Annual team retreats to exciting destinations
• Technology, learning budgets, and more!

Company Description

Travefy is at the center of operations for modern travel agencies. More than 50,000 travel agencies and advisors run their business on Travefy. They design stunning trips and itineraries, manage clients with our CRM, market their brand, and handle the back office, from invoices and forms to commissions, all in one place.

We bring together everything an agency needs to grow, so advisors can look like pros and spend more time wowing their clients.

A new generation of advisors is entering the industry, and the opportunity to shape how leisure travel is sold has never been greater. Join us in building the tools that power an industry.