[Hiring] Implementation Lead @LifeWorks

Role Description

Join our dynamic team as an Implementation Lead and become the strategic bridge between cutting-edge technology solutions and client success. You'll lead high-impact implementations for enterprise clients, coordinating project teams of approximately 10 professionals through complex system transitions while ensuring exceptional delivery quality.

This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area. The ability to travel is required.

Here’s the impact you’ll make and what we’ll accomplish together:

• This role offers the unique opportunity to shape client relationships, drive methodology excellence, and directly influence the success of transformational projects in the defined benefits administration industry.

What You'll Do

• Strategic Project Leadership & Client Partnership
  • Lead end-to-end delivery of high-quality implementations and ongoing production support for enterprise client projects.
  • Partner with clients to validate project scope, timelines, and delivery methodology, ensuring smooth transitions to new solutions.
  • Establish and maintain client-specific success criteria for long-term relationship excellence.
  • Identify and mitigate risks to client satisfaction while developing proactive resolution strategies.
• Methodology Excellence & Team Coordination
  • Own and champion our implementation methodology, presenting it confidently to clients and establishing robust project governance.
  • Provide strategic guidance and coordination to implementation teams of approximately 10 professionals, including Functional Leads and Business Analysts.
  • Drive continuous improvement by identifying methodology enhancements and sharing insights with leadership.
• Stakeholder Management & Solution Optimization
  • Collaborate seamlessly with Project Managers, Functional Leads, and product development teams to deliver optimal solutions.
  • Navigate complex stakeholder relationships, serving as the key spokesperson for internal methodology and project decisions.
  • Control project scope based on contractual agreements while maintaining positive client relationships.
  • Proactively identify opportunities for product enhancements that drive meaningful business improvements for clients.

Qualifications

• Exceptional communicator with excellent written and verbal communication skills.
• Technology-savvy with demonstrated aptitude for technology and system development lifecycle understanding.
• Reliable performer who consistently delivers results while remaining flexible and adaptable in fast-paced environments.
• Multi-tasking expert capable of managing multiple priorities in challenging, dynamic environments.

Requirements

• Technical Skills
  • Bachelor's degree in administration, computer science, actuarial mathematics, business analysis, or related field.
  • 10+ years of experience in pension plan management, workflow management system implementation, or administrative process automation.
  • Demonstrated aptitude for technology and system development lifecycle.
  • Implementation methodology ownership and presentation experience.
  • Scope control based on contracts.
  • Proficiency in current computer technologies.
• Soft Skills
  • Strong project leadership abilities.
  • Ability to provide day-to-day guidance to implementation teams.
  • Team engagement and coordination.
  • Organizational effectiveness.
  • Ability to express technical concepts clearly.
  • Ability to influence people (internally and with clients).
  • Strong problem-solving skills.
  • Risk identification and mitigation strategy development.
  • Collaborative working style with Project Managers and product development teams.

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually or a combination of both.
• Generous company matched pension.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more…