[Hiring] Implementation Consultant @BusPlanner

Role Description

BusPlanner is building a world-class Projects practice, and we are looking for driven, talented, and passionate Implementation Consultants to join our journey. This is a unique opportunity to be a part of a growing team as we strive to make a positive impact in the world of school bus transportation.

What you will do:

• Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey.
• Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned.
• Own and execute data migration workflows—cleansing, validating, transforming, and importing client data using Excel and AI-powered tools to drive accuracy and efficiency.
• Conduct product training and presentations for transportation directors, route planners, and other stakeholders, both online and in-person (must be able to travel).
• Become a trusted industry and product expert who guides clients through change management, and continuously explore AI tools and automation to streamline processes and improve data quality.

Qualifications

• Prior experience in software implementations, client onboarding, or similar project management roles (bonus points for familiarity with public sector clients).
• Strong project management and problem-solving skills in cross-functional settings.
• Excellent written and verbal communication skills—you can make the complex feel simple.
• Comfort working with data in Excel and an eagerness to leverage AI tools in your day-to-day work.
• Passion for customer experience and helping your clients succeed.

Requirements

• Your clients feel informed, supported, and confident throughout the entire implementation journey - no surprises, no confusion.
• Data migrations are executed accurately and on time, with minimal back-and-forth or rework.
• Cross-functional teams enjoy working with you because you keep projects organized and communication clear.
• Clients go live feeling excited about using BusPlanner.
• You actively contribute ideas that make the implementation process better for the next client.

Benefits

• You’ll likely do well in this role if you:
• Like owning outcomes, not waiting for direction.
• Enjoy turning messy information into structured plans.
• Communicate early, clearly, and often rather than hoping problems fix themselves.
• Care about client experience as much as technical accuracy.
• Naturally look for ways to make the next project easier than the last.
• This probably isn’t the right fit if you:
• Prefer narrowly defined tasks instead of end-to-end ownership.
• Dislike ambiguity or need every answer before starting.
• Want minimal client interaction.
• Feel drained by explaining the same concept in different ways to different audiences.
• Focus only on finishing your work rather than improving the process.
• Are uncomfortable balancing multiple projects at once.