[Hiring] Implementation Consultant @Verra Mobility

Role Description

The Implementation Consultant combines business requirements management and technical documentation expertise to support the implementation of complex, high-priority technology programs for state and local government clients. This role is responsible for:

• Gathering, validating, managing, and documenting client business rules, operational workflows, and technical and business requirements.
• Collaborating closely with cross-functional teams, including Engineering, Legal, Sales, Product, and Operations.
• Ensuring alignment with client expectations, business objectives, software capabilities, and applicable state and local legislative requirements.

Essential Responsibilities

• Business Requirements Management: Lead and coordinate the BRQ process by managing internal and external stakeholder contributions, validating submitted information, and ensuring requirements are accurately captured and documented.
• Client Needs Assessment: Develop a thorough understanding of client business objectives, operational workflows, business rules, and implementation requirements.
• Implementation Coordination and Reporting: Support the Project Leader for implementation milestones and deliverables, proactively identifying and communicating implementation risks and challenges.
• Program Document Development: Collaborate with stakeholders to draft, review, finalize, and deliver program-specific documentation.
• Document Control and Version Management: Maintain document version control, revision histories, and audit trails across multiple client programs.
• Regulatory and Business Compliance: Ensure program documentation aligns with applicable legislation, business rules, and internal policies.
• Continuous Improvement: Identify opportunities to improve requirements gathering, documentation management, and implementation practices.

Qualifications

• Minimum of five years of experience in a client-facing role involving business requirements management, business analysis, or related discipline.
• Demonstrated experience partnering with technical teams to translate business requirements into system configurations.
• Exceptional attention to detail and ability to maintain accurate records.
• Strong information retention and organizational skills.
• Strong sense of accountability and ownership.
• Demonstrated initiative and self-directed learning skills.
• Excellent written and verbal communication skills.
• Experience reviewing contracts and related agreements.
• Experience developing and standardizing process flows and documentation.
• Familiarity with project management and issue-tracking tools.
• Ability to manage multiple client requirements and documentation deliverables.

Aligned with Verra Mobility Values

• Do What’s Right: Integrity is our DNA.
• Lead With Grace: Treat colleagues and customers with kindness.
• Own It: Foster a culture of accountability and excellence.
• Win Together: Collaborate and work together to achieve success.

Verra Mobility Values

• Own It: Focus on high performance and accountability.
• Do What’s Right: Champion integrity and ethical behavior.
• Choose Courage Over Comfort: Lean into challenging conversations and decisions.
• Win Together: Grow and inspire people collaboratively.