[Hiring] Implementation Consultant @Hinderliter de Llamas & Associates

Role Description

• Implement solutions to typical clients, following company guidelines, and in accordance with client expectations.
• Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness.
• Remain engaged with client throughout implementation, until client is successfully running on HdL solution.
• Interact/collaborate with internal business partners (i.e. Sales, Client Services, IT and Development) to ensure a successful implementation.
• Consult with clients to deliver a comprehensive solution.
• Discern the need for and develop customized solutions.
• Define detail project implementation plans and report key implementation progress metrics.
• Serve as the contact for daily client interaction and implementation activities.
• Coach and prepare clients for successful rollouts of HdL solutions.
• Prioritize and escalate issues when needed, and keep clients informed of progress.
• Work with third-party vendors when issues involve multiple systems.
• Assist with data conversions.
• Analyze existing systems, interface requirements, business processes.
• Partner with clients to learn their business and related needs.
• Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.

Qualifications

• Bachelor's degree in business administration, communications, or a related field is preferred.
• 1 to 3 years of experience working in a client service environment or systems integration environment.

Benefits

• Competitive Base Pay
• Opportunity to participate in 401k
• Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
• Paid time off for Vacation, Sick and Holidays
• Employee Stock Ownership Plan (learn more about the HdL ESOP at: https://www.hdlcompanies.com/about/careers )
• This is a 40 hour a week, remote position. Candidate must be within commuting distance of our Brea, CA office for occasional in-office training and activities.

Company Description

The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector and serving over 900 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners.