[Hiring] Implementation Consultant @Instructure, Inc.

Role Description

Instructure's Implementation Consultants are responsible for managing multiple, fast-paced implementations of Instructure products across Canada. This position is remote.

• Manage implementation projects of standard complexity.
• Assume the role of a customer’s trusted advisor during implementation.
• Assist in defining project scope and customer objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Maintain detailed project plans to monitor and track progress, keeping all team members accountable for progress on assigned tasks.
• Collaborate with Instructure’s CSM and engineering team to create XML document overlays.
• Manage expectations with customers and internal resources.
• Guide customers through technical requirements for SSO, API, and XML integrations.
• Ensure all projects are delivered on time and within scope.
• Track and manage milestones and tasks in Salesforce to support revenue recognition.
• Report and escalate potential risks or issues to management as needed.
• Deliver implementations in both English and French Canadian languages.

Qualifications

• Solid foundation in project management, technical support, and/or customer success (minimum 3 years).
• Experience with project management methodologies (CAPM or PMP preferred, but not required).
• Ability to rapidly identify options and develop a path forward when presented with customer challenges.
• Experience translating technical concepts to non-technical users.
• Exceptional organizational and communication skills (written, verbal, and presentational), plus obsessive attention to detail.
• Ability to both give and take direction constructively, work effectively individually or as part of a team, and maintain a positive, collaborative attitude.
• Bachelor’s degree in any field (or 5+ years relevant experience).
• Ability to communicate effectively in English and Canadian French.
• Understanding of SaaS and APIs.
• Experience in the LMS industry, educational technology, and/or a fast-paced technical environment.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support.
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth.
• The technology and tools you need to do your best work.
• Motivosity employee recognition program.
• A culture rooted in inclusivity, support, and meaningful connection.