[Hiring] Hosted Trial Program Manager @American IT Systems

Role Description

The Hosted Trial Program Manager is responsible for the end to end oversight, operational excellence, and continuous improvement of the hosted trial program. This role ensures that the program runs smoothly, stakeholders remain aligned, and participants have consistent, high quality experiences.

The Program Manager will act as the central point of coordination across cross functional teams, driving accountability, transparency, and execution. This includes managing program workflows, tracking performance, ensuring accurate documentation is maintained, and delivering regular reporting on program health and outcomes.

A key focus of this role is to evaluate the current program structure, identify gaps or inefficiencies, and implement process improvements that enhance scalability, reliability, and stakeholder satisfaction.

Responsibilities

• Oversee the end to end hosted trial program lifecycle
• Coordinate across sales and cross functional stakeholders to ensure alignment
• Facilitate recurring program status meetings and communications
• Track and report on key program metrics, including trial volume, conversion rate, and time to close
• Monitor program performance and identify trends, risks, and opportunities
• Evaluate and improve program workflows and process efficiency
• Work with SMEs to ensure accurate and up to date program documentation
• Ensure consistency and governance across the program
• Provide regular reporting and insights to leadership and stakeholders
• Surface actionable recommendations based on data and program observations
• Support prioritization and execution of program improvement initiatives
• Manage program capacity and visibility (up to ~50 concurrent trials)

Qualifications

• Proven experience in program or project management
• Strong ability to manage cross functional stakeholders and drive alignment
• Experience tracking and reporting on funnel metrics and performance KPIs
• Analytical mindset with the ability to interpret data and generate insights
• Excellent communication skills, including meeting facilitation and executive reporting
• High attention to detail and strong documentation discipline
• Ability to identify process gaps and drive continuous improvement
• Strong organizational skills and ability to manage a steady operational cadence
• Familiarity with CRM and sales pipeline concepts (Salesforce experience preferred)
• Comfort working with basic intake and tracking tools (e.g., Microsoft Forms, dashboards)