[Hiring] Group Manager Systems Implementation @Ryder Supply Chain Solutions

Role Description

Ensures the successful launch of new customer warehouses. Influences, negotiates and leads technology alternative evaluations and implementations within both the Business and Technology sectors.

• Training New Staff: Go-to person for training all new staff during Ryder’s “Start Up” phase. This involves imparting knowledge on systems, operational and systematic processes and documentation standards specific to the warehouse environment.
• On-Site Training: Before each warehouse goes live, travel to the site for an 8-week period. During this time, train leadership (20+ individuals) on the intricacies of the new warehouse setup, following the “Ryder Way.” You will also host trainings for the broader warehouse staff (200-300 people) using industry-wide and approved Ryder processes and software.
• On-Site Immersion: An understanding of warehouse nuances, layout, and workflow. During these 8-week stints, you’ll become the go-to expert. This includes WMS systems, processes, and documentation standards. The position will be troubleshooting training and system-related issues to escalate accordingly to ensure a resolution.
• Leadership Training: Guide the leadership team through the intricacies of WMS systems, using operational processes and workflows.
• Broad Staff Engagement: Engage with the broader warehouse staff. Ensure that all team members have a high level of functionality of their responsibilities in warehouse operations.
• Project Management: Responsible for task management, establishing deliverables, documenting progress, tracking milestones, and collaborating/communicating seamlessly.
• Documentation and Reporting: Develop standard work breakdowns, quick reference guides, end of day reports and deliverables ensuring clarity and effectiveness. Act as an adult education leader.

Qualifications

• Bachelor's Degree in Business, Engineering, Supply Chain or minimum of 8 years relevant work experience, Required
• 5 years or more in related experience in Project Management, Required
• 5 years or more in professional experience as an adult educator, trainer, or related role, Required
• Strong fundamental understanding of Warehouse Operations – comfortable working in a warehouse setting across multiple shifts, Advanced, Required
• Strong experience with WMS systems, hands-on technical experience at the end user level, Intermediate, Required
• Understand the modern technology landscape such as AI and data collection activities that will be utilized to benefit the project or projects, Intermediate, Required
• Project Management Professional (PMP) Certification, Preferred, Upon Hire
• Understanding of adult education principles, T3 Educator Certification, Preferred, Upon Hire
• Certified Six Sigma Green Belt, Preferred, Upon Hire

Requirements

• Comfortable speaking to and training large groups of management and hourly employees, confident in their presentation skills and ability to engage as an educator, Required
• Strong overall communication skills both verbal and written, Required
• Basic project management skills – ability to create and manage tasks and deliverables, Required
• Ability to take initiative, Required
• Comfortable with heavy travel, will be on the road for 8 weeks at a time, Required
• Ability to influence, suggest and lead technology alternative implementations, Required
• Ability to effectively influence, negotiate and lead technology alternative evaluations and implementations within both the Business and Technology sectors, Required

Benefits

• 10 days of Paid Time Off upon hire
• Excellent benefits package after 30 days (Medical, Dental & Vision)
• Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
• Employee discount of 15% on Ryder stock
• A safe, friendly and respectful work environment
• Recognized by Forbes as one of Canada's Best Employers in 2025