[Hiring] Event Technology Project Manager @Direct Travel

Role Description

This position is responsible for building and managing event registration experiences primarily within Cvent, including:

• Registration websites
• Attendee Hub
• Session and agenda configurations
• Communications
• Surveys
• Other event technology solutions such as EventMobi and SocialPoint

The individual in this role will:

• Project manage technology builds internally and with external clients to ensure all deadlines and requirements are met
• Provide technology support to Program Specialists and Registration Managers
• Serve as a subject matter resource for Cvent capabilities and best practices
• Support builds and integrations in other approved technology platforms based on client and program needs

Qualifications

• Experience with Cvent and event technology solutions
• Strong project management skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively with clients and internal teams

Requirements

• Participates in ongoing client planning calls and technology discussions
• Identifies and understands client interests, issues, expectations, and priorities
• Partners with clients and internal teams to translate program requirements into effective technology solutions
• Acknowledges and escalates client and attendee concerns as appropriate
• Adheres to Creative Group policies regarding appropriate and professional client interaction
• Abides by the local laws and culture of the designated program venue
• Provides technology recommendations based on experience, platform capabilities, and best practices
• Educates clients on available Cvent functionality and recommends solutions that support their program goals

Benefits

• Flexible work environment (remote/hybrid/in-office)
• Opportunities for professional development and training
• Supportive team culture

Other Duties

• Trains end users on Cvent and other approved technology platforms
• Ensures staff are set up correctly and understand how to use technology systems as they relate to their job function
• Provides guidance on new features and functionality as they become available
• Provides refresher training and ongoing support as needed
• Performs other technology related duties and responsibilities as assigned