[Hiring] ERP & CRM Manager @Evidenze

Role Description

We are looking for an experienced ERP & CRM Manager to lead the evolution, implementation, and integration of our business systems across Group's companies. Reporting directly to the CIO and working closely with the CFO and senior business leaders, you will play a key role in shaping the future of our digital ecosystem, ensuring that our ERP, CRM, and business applications support our ambitious growth plans. This is a leadership position focused on project management, stakeholder engagement, team leadership, and business transformation rather than software development.

Key Responsibilities

• ERP & CRM Strategy and Delivery:
  • Lead the planning, execution, and continuous improvement of the Group's ERP and CRM platforms, primarily Microsoft Dynamics 365 Business Central.
  • Define project roadmaps, milestones, resource allocation, budgets, and timelines.
  • Monitor progress, proactively identify risks, and implement mitigation plans.
  • Provide regular project updates and status reporting to senior leadership.
• Business Stakeholder Management:
  • Partner with Finance, Commercial, Operations, and Management teams across multiple countries to gather and prioritize business requirements.
  • Translate business needs into clear functional requirements for implementation partners and technical teams.
  • Manage stakeholder expectations and facilitate alignment across multiple business units.
• Team Leadership & Vendor Management:
  • Lead and develop the internal ERP/CRM and business systems team.
  • Act as the main point of contact for external technology partners and service providers.
  • Oversee solution delivery, system configuration, data migration, integrations, testing activities, and production readiness.
  • Ensure high-quality service delivery and compliance with agreed SLAs.
• M&A Systems Integration:
  • Lead the integration of newly acquired companies into the Group's ERP, CRM, and business systems landscape.
  • Develop and execute integration plans aligned with corporate standards.
  • Coordinate internal stakeholders and external partners to ensure smooth transitions with minimal operational disruption.
• Change Management & User Adoption:
  • Design and execute training and change management initiatives to ensure successful adoption of new systems and processes.
  • Support key users and stakeholders throughout the implementation lifecycle.

Qualifications

• University degree.
• Proven experience managing ERP implementation or transformation projects.
• Minimum 8-10 years of professional experience in ERP, CRM, or business systems environments.
• Demonstrated experience leading teams and managing external technology vendors and partners.
• Strong understanding of financial processes, CRM operations, and project management workflows.
• Experience working with Microsoft Dynamics 365 Business Central or similar ERP platforms.
• Excellent project planning, risk management, and stakeholder management skills.
• Fluent English and Spanish (written and spoken).
• Availability to travel occasionally to Group locations.

Benefits

• A strategic leadership role with direct exposure to executive management.
• Remote work.
• Flexible working hours.
• Participation in international projects across multiple countries.
• A dynamic and growing organization with ambitious expansion plans.
• High visibility and impact on key business decisions.
• Opportunities for professional growth and career development.

Company Description

We are Evidenze, an international healthcare company that operates as a “Full Value” CRO, specializing in clinical research and the generation of scientific evidence. We support pharmaceutical and biotechnology companies throughout the entire product lifecycle, from early-stage research to real-world studies. We combine scientific expertise, technology, and strategic consulting to transform data into actionable insights, improve clinical practice, and deliver real value to the healthcare system.