[Hiring] Epic SER Provider Master File Coordinator/Project Manager @The Wilshire Group

Role Description

The Wilshire Group is seeking an experienced Epic SER Provider Master File Coordinator / Project Manager to support provider data management, Epic master file initiatives, and cross-functional project coordination within a healthcare organization.

• Coordinate Epic SER provider master file initiatives, including provider record creation, maintenance, validation, reconciliation, and optimization.
• Support project planning, scheduling, milestone tracking, issue resolution, and communication across multiple stakeholder groups.
• Collaborate with Medical Staff Offices, academic departments, credentialing, provider enrollment, clinical operations, and IT teams.
• Review and validate provider demographic, organizational, departmental, specialty, and affiliation information within Epic.
• Identify and resolve duplicate, inconsistent, incomplete, or outdated provider records.
• Support processes for provider onboarding, transfers, status changes, and offboarding to maintain accurate master file information.
• Coordinate the flow of provider data between source departments and Epic applications.
• Work with operational and technical teams to establish standardized workflows for provider information management.
• Support provider data conversion, mapping, reconciliation, testing, and validation for implementation or optimization projects.
• Monitor project deliverables, communicate dependencies, and escalate barriers to appropriate leadership.
• Develop and maintain process documentation, standard operating procedures, and provider data governance recommendations.
• Support system testing, implementation readiness, go-live activities, and post-implementation stabilization.

Qualifications

• Demonstrated project management or project coordination experience within healthcare IT, provider operations, or Epic-related initiatives.
• Hands-on experience with Epic SER provider master file processes and provider data management.
• SER (Provider Master File) credentialed Provider Administration badge.
• Experience collaborating with Medical Staff Offices, credentialing departments, and academic or physician practice administration.
• Strong understanding of provider master data, data integrity, validation, and operational workflows.
• Experience coordinating cross-functional projects involving technical and nontechnical stakeholders.
• Familiarity with provider lifecycle processes, including onboarding, credentialing, organizational changes, and termination.
• Excellent organizational, analytical, communication, and problem-solving skills.
• Proven ability to manage multiple priorities and work independently in a remote environment.

Requirements

• Epic certification or proficiency relevant to SER master file management, Cadence, or related Epic applications.
• Experience supporting academic medical centers, physician groups, or large integrated health systems.
• Knowledge of provider credentialing, privileging, and medical staff administration.
• Experience with Epic provider record conversions, system implementations, or data standardization projects.
• Familiarity with provider scheduling, referral routing, clinical department structures, and downstream Epic applications.
• Experience establishing or improving provider master data governance processes.
• PMP, CAPM, or another project management credential.

Benefits

• This position caters to top performers seeking a professional environment that acknowledges and values their dedication and proficiency.
• While this role doesn’t offer benefits, it presents an opportunity to work within an organization that encourages talented individuals to surpass conventional boundaries.

Company Description

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

• Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.
• We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.