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Project Management
Engagement Manager
@Desbytech
[Hiring] Engagement Manager @Desbytech
Mar 28, 2025 - Desbytech is hiring a remote Engagement Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The ServiceNow Engagement Manager will be responsible for overseeing the delivery of ServiceNow projects from inception to completion. This role involves managing client relationships, project timelines, budgets, and resources, ensuring that each project aligns with our high standards and client objectives.
- Serve as the primary point of contact for clients throughout the ServiceNow project lifecycle.
- Develop and maintain comprehensive project plans, including scope, timeline, cost, quality, and resource allocation.
- Lead cross-functional project teams, providing direction and support to ensure project milestones are achieved on time and within budget.
- Manage client expectations, providing regular updates and addressing any concerns to ensure client satisfaction.
- Identify and mitigate project risks, implementing corrective actions as necessary.
- Collaborate with technical teams to ensure project deliverables meet or exceed quality standards and client requirements.
- Facilitate post-implementation reviews to capture lessons learned and identify opportunities for continuous improvement.
- Contribute to business development efforts, participating in proposal creation and client presentations as needed.
- Stay abreast of the latest ServiceNow features and industry best practices to provide informed guidance to clients and teams.
Qualifications
- Bachelor’s degree in business administration, Information Technology, or related field.
- 4+ years of project management experience, with a strong preference for experience in ServiceNow implementations.
- Proven track record of successfully managing large-scale IT projects and delivering exceptional client outcomes.
- Familiarity with ServiceNow platform capabilities and best practices.
Requirements
- Excellent leadership, communication, and interpersonal skills, with the ability to engage effectively with clients and cross-functional teams.
- Strong analytical, problem-solving, and decision-making abilities.
- Certification in project management (e.g., PMP) and ServiceNow System Administration or Implementation Specialist is highly desirable.
Benefits
- Growth Opportunity: At DESBY, you'll be part of a dynamic startup where your voice matters. Shape industry standards, influence processes, and drive innovation from day one.
- You're Not Just a Number: We believe in the power of individual contribution. Every team member brings unique perspectives and skills that help shape our success.
- Shape Your Journey: Your career path at DESBY isn't confined to a predetermined track. We encourage you to explore different areas of expertise and create your own professional development roadmap.
- Mentorship: Our experienced team members are committed to your growth through our structured mentorship program.
- Re-engineering ServiceNow: ServiceNow isn't just a platform we implement—it's the foundation of our company.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
