[Hiring] eCOA Project Manager @Syneos Health

Role Description

Are you an experienced project manager with a passion for clinical technology, digital health solutions, and improving the patient experience in clinical research? Do you thrive at the intersection of clinical operations, software implementation, vendor management, and stakeholder collaboration?

We are seeking an eCOA Project Manager to join our growing Clinical Surveillance & Training (CST) organization. In this highly visible role, you will lead the end-to-end delivery of electronic Clinical Outcome Assessment (eCOA) solutions across global clinical trials, serving as the primary point of accountability for study-specific eCOA implementation and oversight.

This is an exciting opportunity for a project management professional who enjoys driving complex technology-enabled clinical programs, collaborating with global stakeholders, managing multiple vendors, and ensuring high-quality electronic data collection solutions that support study endpoints, patient engagement, and data integrity.

You will be joining a highly collaborative and supportive team known for its strong culture, long-tenured leadership, and commitment to helping one another succeed.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Minimum of 4+ years of project management experience within:
  • eCOA
  • eClinical technologies
  • Clinical trial technology vendors
  • CRO environments
  • Pharmaceutical or biotechnology organizations
• Demonstrated experience leading end-to-end eCOA implementations across clinical studies.
• Experience managing software implementation projects and complex vendor relationships.
• Experience authoring and executing User Acceptance Testing (UAT) plans and scripts.
• Experience collaborating with cross-functional clinical research teams.
• Strong understanding of:
  • eCOA platforms and technologies
  • Patient-reported outcomes (PROs)
  • Clinical trial operations
  • Clinical study protocols
  • Data quality principles
  • Vendor oversight and governance
  • Risk management methodologies
• Exceptional organizational, communication, and stakeholder management skills.
• Demonstrated ability to manage multiple studies and competing priorities simultaneously.
• Strong attention to detail with a quality-focused mindset.
• Ability to proactively identify problems and implement effective solutions.

Requirements

• Lead eCOA activities from study startup through closeout.
• Manage study-specific eCOA project plans, timelines, milestones, and deliverables.
• Serve as the primary eCOA subject matter expert for assigned clinical studies.
• Ensure electronic assessments align with protocol requirements, study objectives, and regulatory expectations.
• Support global studies involving patient-reported outcomes, clinician-reported outcomes, and other electronic assessments.
• Drive implementation of lessons learned and continuous improvement best practices across programs.
• Oversee study-specific eCOA software design, configuration, and deployment.
• Manage eCOA system builds, including:
  • Questionnaires and instruments
  • Scales and assessments
  • Visit schedules
  • Device configurations
  • Language requirements
  • Study workflows
• Ensure systems are built, validated, and maintained with a high degree of accuracy.
• Review and approve vendor deliverables throughout the build lifecycle.
• Coordinate system updates, enhancements, and ongoing maintenance activities.
• Develop comprehensive User Acceptance Testing (UAT) strategies and test scripts.
• Lead and execute UAT activities to validate study functionality.
• Identify, document, and resolve testing issues in collaboration with vendors and stakeholders.
• Ensure all eCOA solutions meet quality expectations before deployment.
• Drive inspection-ready documentation and testing records.
• Serve as the primary liaison between sponsors, internal teams, and eCOA vendors.
• Manage vendor timelines, deliverables, risks, and issue resolution.
• Build strong relationships with sponsors and cross-functional study teams.
• Provide regular project status updates and communicate key milestones.
• Participate in governance meetings and sponsor-facing discussions.
• Escalate risks proactively and drive solutions to keep projects on track.
• Partner closely with:
  • Clinical Operations
  • Data Management
  • Biostatistics
  • Clinical Science
  • Assessment Science
  • Project Management
  • Technology Vendors
  • Sponsors
• Ensure alignment across all stakeholders throughout study execution.
• Contribute to broader project plans to support successful study delivery.
• Support study teams in understanding eCOA processes, timelines, and best practices.
• Manage assessment licensing and copyright procurement activities.
• Coordinate with copyright holders and key opinion leaders as required.
• Oversee scale and instrument translations supporting global clinical trials.
• Partner with translation vendors to ensure high-quality multilingual implementations.
• Manage associated timelines, documentation, and vendor deliverables.
• Identify project risks and develop mitigation strategies.
• Monitor study health, timelines, and quality metrics.
• Ensure compliance with SOPs, work instructions, sponsor requirements, and industry regulations.
• Maintain ongoing project documentation and contribute to Trial Master File (TMF) readiness.
• Support internal audits, sponsor audits, inspections, and quality initiatives.
• Manage competing priorities across multiple studies simultaneously.
• Provide guidance and mentorship to project specialists and team members.
• Support resource planning and forecasting activities.
• Contribute to process improvement initiatives that enhance quality, efficiency, and customer experience.
• Serve as a trusted consultant and problem solver for eCOA-related challenges.

Benefits

• Company car or car allowance
• Health benefits including Medical, Dental, and Vision
• Company match 401k
• Eligibility to participate in Employee Stock Purchase Plan
• Eligibility to earn commissions/bonus based on company and individual performance
• Flexible paid time off (PTO) and sick time

Salary Range

$79,800.00 - $139,600.00

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.