[Hiring] Director, Program Management @HealthEdge

Role Description

The Program Management Director is responsible for the successful delivery of Professional Services to a portfolio of HealthEdge customers. The Program Management Director works closely with Account Management, Sales, and customers to understand customer needs and assembles cross-functional teams to meet those needs with a high level of quality.

Your Impact

• Work closely with the Account Executives for a portfolio of accounts to develop a long-term strategy and pipeline of projects for each account.
• Work closely with Sales to evaluate prospective customer needs and develop pre-sales implementation proposals.
• Leverage expert resources within Professional Services to estimate and propose solutions that meet customer needs.
• Maintain a pipeline of upcoming projects and continuously re-forecast resource demands and revenue to help ensure optimal staffing levels to meet demand.
• Support the creation and negotiation of Statements of Work to deliver services and solutions.
• Lead and Support cross-functional teams, including Project Managers, Consulting Leads, and Technical Product Leads, to deliver services and solutions.
• Meet regularly with Project Managers and customer stakeholders to monitor overall project health including schedule, margin, utilization, and achievement of both customer and HealthEdge business objectives.
• Work with cross-functional teams to identify and mitigate areas of risk at both the project and organizational level.
• Collaborate with HealthEdge and customer senior leadership to ensure expectations and processes are aligned to ensure project success.
• Monitor and drive adherence to best practices (both internally and externally) and contribute to ongoing refinement of these practices.
• Monitor customer satisfaction with Professional Services deliverables and champion changes that will continuously improve HealthEdge’s offerings.
• Work with Professional Services PMO and Finance to track a P&L at the client and portfolio level. Manage customers to an appropriate level of profitability.
• Act as an escalation point for customers and team members to help resolve complex/critical customer situations.
• Work with peers and Account Management to prioritize HealthEdge deliverables across all customers as needed.
• Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII.

Qualifications

• Bachelor’s degree.
• 5+ years of experience in a role with direct responsibility for a consulting practice or managing a portfolio of accounts within a Professional Services organization.
• 5+ years of experience within the healthcare insurance, healthcare technology, or related industry is required.
• 10+ years of consulting and project management experience.
• Excellent analytical and problem-solving skills.
• Ability to negotiate solutions to complex issues that satisfy the needs of a diverse group of constituents.
• Proficiency in negotiating and managing conflict.
• Passionate about producing high-quality work and customer delight.
• Exceptional verbal and written communication skills.
• Proven ability to interact successfully with individuals at all levels of the organization, including “C Suite” executives both within HealthEdge and at the customer.
• Ability to influence others in a matrixed environment.
• Flexible in adapting to changing priorities.
• Self-motivated, proactive and able to work well under pressure in a fast-paced, results-oriented environment.
• Ability to challenge status-quo in order to continuously improve processes and offerings.
• Ability to evaluate and negotiate Statements of Work.
• Proficiency working with Microsoft Office applications such as Word, Excel and PowerPoint.

Geographic Responsibility

• Remote, US

Type of Employment

• Full-time, permanent

FLSA Classification (USA Only)

• Exempt

Work Environment

• The employee is occasionally required to move around the office.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.

Compensation

The annual US base salary range for this position is $192,000 to $199,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications, and education.