[Hiring] Director, Solution Management @Agiliti

Role Description

The Sr. Manager/Director of Solution Management is responsible for defining and executing winning strategies for service product solution offerings by targeting existing and new market opportunities; in particular, the service area(s) of Clinical Engineering, Medical Equipment Rental, Patient Handling, Asset Management, and/or Laser Support Services.

• Understand and become a subject matter expert on the overall solution offering, defined as: services and supported medical equipment included as part of the service product.
• Create, manage and innovate the Solution Business Model, to include:
  • Validate customer segmentation and market requirements definition.
  • Enhance existing solutions to improve the value proposition.
  • Establish return on investment analysis.
  • Collaborate with and gain stakeholder approval of new/redesigned solution offerings from marketing, sales, operations, finance, legal, and others as required.
  • Integrate new/redesigned solution offerings into sales process and marketing channels through development of sales and readiness capabilities and enablement tools.
  • Partner with cross-functional teams to establish solution offering return on investment, pricing strategy, and customer value realization.
  • Conduct new/redefined solution offering beta pilots with customers to ensure service product valuation.
  • Research buy/build/partner opportunities and lead operational deployment planning and organizational readiness of new/redesigned solution offerings.
  • Review the solution offering performance and propose recommendations for service innovation and/or potential service ramp down.
  • Understand the competitor landscape and key market drivers for solution positioning and success.
  • Work closely with the downstream marketing team to define and execute the go-to-market plan.
  • Effectively articulate, educate and train sales and operations teams on the features and benefits of solution offerings.
  • Actively review and participate in mergers and acquisitions due diligence.
• Other duties as needed.

Qualifications

• 5+ years of experience in solution/product management, service marketing, and strategic solution development specifically in the healthcare market.
• Demonstrated experience of taking customer-centric solution market opportunities and articulating them in the form of market and service product requirements documents that articulate customer challenges, desired value proposition, and potential solution areas.
• Demonstrated development of a clear and sustainable business model built on differentiated value prop that is vetted through a validation process.
• Knowledge of healthcare market, specifically in medical products and services solutions.
• Strong technical understanding for accountable solution area assigned: Clinical Engineering, Medical Equipment Rental, Patient Handling, Asset Management, or Laser Services.
• Bachelor’s degree in Business, Marketing, Engineering, or related field.

Requirements

• Demonstrated ability to be effective in working with cross-functional teams to clearly define and deliver the right solutions to market, at the right time.
• Experience and skill in collaborating and motivating people towards delivering top performance and outcomes.
• Experience interacting with healthcare management, and leading voice of customer meetings to define customer requirements.
• Experience in building service products and managing in-market solution offerings.
• Experience in calculating and demonstrating customer return on value.
• Excellent interpersonal, written, and verbal communication and presentation skills, including ability to explain technical concepts to a non-technical audience.
• Ability to foster and maintain a high level of organizational professionalism and enthusiasm.
• Proficient computer skills in MS Office Suite.
• Travel of 30-40%.

Benefits

• Health insurance options for Medical, Dental & Vision plans.
• Short- and Long-Term Disability plans.
• Flexible Spending Accounts.
• Health Savings Accounts.
• Life Insurance Options.
• Paid Time Off.
• 401K Saving Plan with employer match.
• Employee Discounts.
• Tuition Reimbursement.
• Daily Pay program.
• Employee Assistance Program.
• Wellness programs.